Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Manager

Shayneczeya ELlis

Texarkana,TX

Summary

Dynamic and detail-oriented professional with extensive experience as a Correctional Officer at Barry Telford Unit. Proven ability in conflict resolution and safety enforcement, enhancing facility security and inmate welfare. Skilled in critical thinking and data collection, fostering effective communication and collaboration among staff to ensure compliance with regulations.

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Correctional Officer

Barry Telford Unit
01.2025 - Current
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Observed behavior of residents individually and in groups.
  • Interviewed inmates to obtain information and assess needs.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Coordinated with other law enforcement personnel to exchange information.

Manager

Churches Chicken
06.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Medical Data

BroadPath Healthcare Solutions Wfh
01.2024 - 01.2025
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Checks,verifies and transfer data from electronic documents received into data based systems using keyboard.
  • Checks completed work for accuracy.
  • Comply with data integrity, security polices and applicable laws/regulations.
  • sets tasks and or status of record, accordingly to data captured to ensure the record is moved to the next stage
  • Worked flexible hours across night, weekend, and holiday shifts.

Medicaid Eligibility Specialist

Pyramid Consulting Group
04.2022 - 12.2024
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
  • Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
  • Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Wrote job orders from employers to record accurate description of required job duties, working hours and wages.

Remote Banker

Alorica
11.2019 - 05.2020
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Developed financial models to predict future market trends, aiding in strategic planning and investment decisions of bank.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.

Correctional Officer

Bowie County Correctional Center
06.2018 - 10.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.

Education

High School Diploma -

Arkansas High School
Texarkana, AR
05-2019

Skills

  • First aid training

  • Emergency response

  • De-escalation techniques

  • Conflict resolution skills

  • Policy enforcement

  • Restraint techniques

  • Self-defense tactics

  • Safety and security enforcement

  • Friendly, positive attitude

  • Customer service

  • Teamwork and collaboration

  • Problem-solving

  • Flexible and adaptable

  • Attention to detail

  • Time management

  • Multitasking

  • Organizational skills

  • Computer skills

  • Critical thinking

  • Microsoft Excel

  • Team development

  • Microsoft PowerPoint

  • Data collection

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Correctional Officer

Barry Telford Unit
01.2025 - Current

Medical Data

BroadPath Healthcare Solutions Wfh
01.2024 - 01.2025

Medicaid Eligibility Specialist

Pyramid Consulting Group
04.2022 - 12.2024

Remote Banker

Alorica
11.2019 - 05.2020

Correctional Officer

Bowie County Correctional Center
06.2018 - 10.2019

Manager

Churches Chicken
06.2016 - Current

High School Diploma -

Arkansas High School

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Shayneczeya ELlis