Professional Summary
Overview
Work History
Education
Skills
Timeline

Shayneise Lorings

Everise
Winnsboro,LA
6
years of professional experience

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

3 Years
Everise | 10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

2 Years 7 Months
Teleperformance USA | 01.2021 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma

Youth Challenge Program | 201 Louisiana Blvd | 01-2015

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Everise
10.2023 - CurrentRead More

Customer Service Representative

Teleperformance USA
01.2021 - 08.2023Read More

Youth Challenge Program

High School Diploma
Read More
Shayneise Lorings