Shayqueon Clemons

Conducted several complex international and domestic travel itineraries beginning to end.

Mastering total net revenue while placing in the top 10% consecutively each month.

Assisted business travelers with multi-city reservations.

Worked through several challenging systems to locate best fares for clients and suitable packages

Providing knowledge of different airline ticket fare rules and other travel regulations.

Arranged travel accommodations for large party groups.

Making sure each client have all necessary documentation to travel to their destination.

Offered incredible customer service daily to each customer building a bond of trust.

Transferred prescriptions to local cvs pharmacy within customer proximity.

Multitasking with Coding calls, solving difficult matters, filing complaints.

Following up with field leadership and staying on top of emails outbound calls and inbound calls.

Answering customer enquiries regarding disputes,charges and other account concerns.

Providing appropriate empathy while deescalating calls to ensure great customer satisfaction and reviews.

Assisting each customer promptly and effectively while reducing customer handling time .