Shayre Morel
Duluth,GA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations and detail-oriented approach to documentation.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
Holistic Angels
Loganville, Georgia
09.2022 - 03.2023
- Supported medical care with attention to treatment plans, medication administration and healthcare appointment coordination
- Monitored clients' health status and reported any changes or concerns to family members or healthcare professionals.
Pharmacy Technician
Walgreens
Miami Lakes, Florida
06.2018 - 07.2019
- Resolved account issues and prescription problems via telephone and chat
- Contacted clinics or physicians to request patient prescription refills
- Responded to pharmacy services, policies and hours questions
- Operated pharmacy computer systems to process prescription orders and track patient records
- Coordinated with insurance providers to resolve billing issues for patients' prescriptions
- Adhered to all relevant federal, state, and local regulations governing pharmacy practice.
Customer Service Representative
Walgreens
Miami Lakes, Florida
09.2017 - 06.2018
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Met personal, team and company goals in customer service environment
- Answered inbound calls to handle various concerns, set appointments and close sales.
Cashier Team Lead
Victoria Secrets
Aventura, Florida
01.2017 - 09.2017
- Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts
- Trained cashier team in register operation, customer service procedures, and merchandising.
Sales Associate
The Limited
Aventura, Florida
10.2015 - 01.2017
- Created memorable customer experiences by offering personalized sales support
- Resolved customer concerns using strong communication and conflict management skills.
Education
Diploma -
South Broward High
06.2015
Skills
- Administrative tasks
- Patient Relations
- Call Management
- Data Collection
- Quality Control
- Fluent Bilingualism
- Call Center Operations
- Sales Force experienced
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Elderly Caregiver
Holistic Angels
09.2022 - 03.2023
Pharmacy Technician
Walgreens
06.2018 - 07.2019
Customer Service Representative
Walgreens
09.2017 - 06.2018
Cashier Team Lead
Victoria Secrets
01.2017 - 09.2017
Sales Associate
The Limited
10.2015 - 01.2017
Diploma -
South Broward High