Shaysa Ynfante
High Point,NC
Summary
Knowledgeable [Desired Position] with strong background in leading sales teams and streamlining operations. Successfully managed cross-functional teams to enhance productivity and achieve sales targets. Demonstrated ability to implement effective sales strategies and foster collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Engagement Manager
Everise
09.2024 - Current
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Consulted with teams on established best practices and process improvements.
Team Leader, Sales Operations
Ttec (TeleTech) - HealthCare Solutions
02.2022 - 09.2024
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Medicare Sales• Licensed agent
TTEC
07.2021 - 02.2022
- Analyzed customer requirements to determine which products or services would provide best fit.
- Ensured compliance with all state regulations and licensing requirements, maintaining a clean record throughout tenure as a Licensed Agent.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
Accounts Receivable • Account Specialist
Pepsi
02.2021 - 07.2021
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Education
Associate of Applied Science - Human Resources Management
Guilford Tech Community College
Jamestown, NC12-2025
Skills
- Analytical
- Lean Thinking
- LEAN SIX SIGMA Yellow Belt
- Project Management
- Critical Thinking
- Time Management
- Motivating Team
- Leadership
- Communication
- Excellent Written and Verbal Communication skills
- Confident, articulate and professional speaking abilities
- Excellent listening skills
Accomplishments
- Created a Power Point presentation in which I trained two teams on effectively selling LifeSecure Ancillary Products.
- Promoted to a Hybrid Trainer/Team Lead position on 06/01/22. Trained a team of 32 agents and followed them to Production where I became their Lead through the Open Enrollment Period.
- Promoted to Operations as a Team Lead on 02/01/24, where I effectively managed a team of 14 licensed agents and provided coaching on a daily basis.
References
Available upon request.
Certification
- Microsoft Office Specialist (MOS) Certification
- Six Sigma Certification
Languages
Spanish
Native or Bilingual
Timeline
Consumer Engagement Manager
Everise
09.2024 - Current
Team Leader, Sales Operations
Ttec (TeleTech) - HealthCare Solutions
02.2022 - 09.2024
Medicare Sales• Licensed agent
TTEC
07.2021 - 02.2022
Accounts Receivable • Account Specialist
Pepsi
02.2021 - 07.2021
Associate of Applied Science - Human Resources Management
Guilford Tech Community College
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