Shayunna Reed
Nampa
Summary
Personable and driven individual with excellent communication skills and knack for building relationships. Possesses strong understanding of customer service principles and proficiency in CRM software. Capable of enhancing customer satisfaction and driving sales growth.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Sun City Summerlin
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
BDC Representative
Sahara Chrysler Jeep Dodge Ram
05.2023 - 06.2024
- Greet customers with a positive attitude
- Make drinks and accomplishments assigned tasks with urgency and complete them efficiently
- Staying organized at all times
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Developed, maintained and utilized diverse client base.
Direct Care
Boise Girls Academy
02.2022 - 02.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Task prioritization
Timeline
Server/Bartender
Sun City Summerlin
09.2024 - Current
BDC Representative
Sahara Chrysler Jeep Dodge Ram
05.2023 - 06.2024
Direct Care
Boise Girls Academy
02.2022 - 02.2023
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