SHAYUNNA REED
Las Vegas,NV
Summary
Business Development professional focused on strategic growth, client relationships, and driving results through collaboration and problem-solving.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Business Development Coordinator
SWICKARD SHARED SERVICES
2025 - Current
- Managed inbound and outbound Business Development Center (BDC) operations for 25 dealership locations, ensuring consistent customer experience across multiple brands.
- Handled 200+ phone calls per day, including sales inquiries, service appointments, follow-ups, and lead qualification.
- Scheduled appointments, confirmed showroom traffic, and supported sales teams by maintaining accurate CRM records.
- Maintained high call quality standards while meeting volume, conversion, and customer satisfaction goals.
- Optimized CRM usage for efficient tracking of leads, prospects, and customer communication history.
Server/Bartender
SUN CITY SUMMERLIN
Las Vegas, NV
2024 - 2025
- Built strong relationships with regular customers through attentive and personalized service.
- Collaborated with team members during high-volume shifts to ensure efficient workflow and excellent guest experiences.
- Utilized POS systems to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires on restaurant standards and best practices.
Direct Care
BOISE GIRLS ACADEMY
Nampa, ID
2022 - 2023
- Participated in interdisciplinary team meetings to provide insight into resident needs and progress.
- Assisted in updating policies and procedures to improve operational efficiency.
- Shared direct care observations during staff meetings to support improved program outcomes.
Barista
Dutch Bros Coffee
Las Vegas, NV
2023 - 2024
- Provided exceptional customer service in fast-paced environment, ensuring positive experiences for all patrons.
- Operated espresso machines and brewing equipment efficiently to prepare high-quality beverages.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Education
High School Diploma -
Lighthouse Christian Academy
02-2022
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Team Collaboration
- Task Prioritization
Certification
- Food safety certified
- Alcohol safety certified
Timeline
Business Development Coordinator
SWICKARD SHARED SERVICES
2025 - Current
Server/Bartender
SUN CITY SUMMERLIN
2024 - 2025
Direct Care
BOISE GIRLS ACADEMY
2022 - 2023
Barista
Dutch Bros Coffee
2023 - 2024
High School Diploma -
Lighthouse Christian Academy