Shaz Alladin

Operational strategy: Creating and implementing the business strategies and procedures that translate the CEO's vision into tangible, profitable outcomes.
Expansion activities: Helping to manage investments, acquisitions, and new market expansions.
Goal setting: Establishing performance metrics and setting company-wide goals for growth and operational excellence.

Financial oversight
Budgeting and cash flow: Managing and reviewing budgets and cash flow for individual projects and the entire portfolio.
Expense management: Aggressively managing capital investments and expenses to ensure profitability targets are met.
Reporting: Preparing detailed operational reports and forecasts for the CEO and investors.

Operations management
Process improvement: Analyzing existing workflows and implementing process enhancements to increase efficiency and profitability.
Acquisitions: Overseeing the acquisition process, including due diligence, to ensure risks are identified and mitigated.
Renovation and construction: Leading construction teams and external contractors to ensure projects are completed on time, within budget, and to quality standards.
Property management (while holding): For properties that are not sold immediately, overseeing management to ensure physical upkeep and marketability.

Team leadership
Talent management: Recruiting, training, and managing high-performing teams, including construction crews, project managers, and property managers.
Accountability: Fostering a culture of accountability and ensuring urgency and discipline at every level of the organization.
Communication: Providing leadership and fostering cross-departmental collaboration to achieve company objectives.
Risk and compliance
Compliance management: Ensuring all operations adhere to local, state, and federal regulations.
Risk mitigation: Overseeing investment due diligence and taking steps to reduce legal and financial risks.

Tenant-Related Duties

• Marketing & Leasing: Marketing the property to attract renters and managing the lease process.
• Tenant Screening: Thoroughly screening potential tenants to find reliable renters.
• Tenant Relations: Serving as the primary contact, handling complaints, and resolving issues.
• Rent Collection: Setting rent prices, collecting rent, and managing late payments or defaults.
• Evictions: Handling the eviction process when necessary.

Property Maintenance & Operations

• Maintenance & Repairs: Coordinating routine maintenance, handling urgent repairs, and performing inspections.
• Preventative Maintenance: Implementing measures to prevent future issues and preserve the property's condition.
• Vendor Management: Working with reliable vendors for maintenance and other services.

Financial & Legal Responsibilities

• Financial Management: Managing budgets, tracking expenses, and preparing financial reports for the property owner.
• Legal Compliance: Understanding and adhering to landlord-tenant laws and local regulations.
• Record Keeping: Maintaining efficient and accurate records of all property-related activities.

Overall Property Oversight

• Property Condition: Ensuring the property is safe, clean, and well-maintained.
• Owner Communication: Keeping property owners informed about the property's performance and issues.

Business and financial management

• Create and manage budgets: Plan for both expected and unexpected costs, forecast revenue, and align the budget with production goals.
• Oversee bookkeeping and finances: Maintain proper records, create balance sheets to track assets and liabilities, and ensure a sustainable balance between profit and loss.
• Manage cash flow: Strategically track money coming in and out of the business.
• Procure and manage inventory: Track stock levels of expensive materials like granite, quartz, and marble to ensure timely project completion while avoiding over-ordering.
• Negotiate with suppliers: Secure the best prices on materials, supplies, and equipment.
• Ensure compliance: Handle taxes, manage debt, and ensure all business operations comply with local and federal regulations.

Sales and marketing

• Develop sales strategies: Drive business growth by generating leads, securing sales, and developing a competitive advantage through a clear value proposition.
• Build industry connections: Network with complementary businesses, such as cabinetmakers, builders, and interior designers, to generate referrals.
• Manage marketing efforts: Promote the business through social media, online reviews, local events, and a professional website.
• Engage in relationship-based marketing: Encourage referrals from satisfied customers through referral discounts or by featuring testimonials.

Project management and operations

• Manage daily operations: Oversee the shop floor, ensuring all fabrication and installation projects run smoothly.
• Coordinate scheduling: Ensure that projects are properly scheduled and that deadlines are met. For larger shops, a dedicated scheduler may manage this process to avoid costly mistakes.
• Oversee quality control: Implement quality control procedures to minimize errors, defects, and rework. This protects profit margins and ensures customer satisfaction.
• Optimize workflows: Implement best practices to improve operational efficiency and prevent bottlenecks.
• Maintain equipment: Ensure proper maintenance and inspection of all machinery, from bridge saws to CNC equipment.

Staff and personnel management

• Hire and train employees: Develop an onboarding process and training plan to ensure new employees have the necessary skills and knowledge. Experienced employees can mentor new hires.
• Supervise staff: Lead the shop team and oversee daily production.
• Ensure a safe workplace: Protect employees from hazards like silica dust by providing the right equipment, implementing safety procedures, and following OSHA regulations.
• Promote employee retention: Reduce turnover by creating a positive work environment and providing advancement opportunities.

Customer service and relations

• Serve as a direct contact: Often, the owner is the primary contact for clients, handling inquiries and addressing concerns.
• Manage customer communication: Promptly return emails and phone calls, provide project updates, and ensure clear communication with customers throughout the process.
• Ensure customer satisfaction: Work with clients from material selection through installation to deliver a high-quality product that matches their vision.
• Provide post-installation support: Answer questions about maintenance and care, even after a project is complete.
• Streamlined processes, resulting in improved productivity and reduced overhead costs.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
• Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
• Evaluated vendor performance, negotiating contracts that resulted in cost savings while maintaining quality standards.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Claims Review and Analysis:Examine pharmacy claims for accuracy against submitted data to ensure they are billed correctly.
• Compliance:Verify adherence to federal, state, and local regulations, as well as contractual agreements with insurance providers.
• Fraud and Error Detection:Investigate potential fraud, abuse, or billing errors by analyzing prescription records, billing practices, and financial data.
• On-Site and Desktop Audits:Conduct on-site inspections of pharmacies to review records, inventory, and computer systems, as well as remote desktop audits.
• Inventory and System Inspection:Inspect pharmacy inventory and computer programs to ensure they are accurate, in proper working order, and compliant with industry standards.
• Reporting and Recommendations:Prepare detailed audit reports outlining findings, discrepancies, and potential areas for improvement, providing recommendations to prevent future errors.
• Collaboration and Resolution:Work with pharmacists, insurance companies, and other healthcare providers to resolve discrepancies, address errors, and improve processes.
• Regulatory Research:Research and stay updated on board of pharmacy regulations and state/federal laws related to prescription requirements and pharmacy practices.
• Process Improvement:Assess pharmacy operations and procedures, recommending changes to enhance efficiency and maintain financial integrity.
• Record Keeping:Maintain accurate records of audits and related investigations to support quality assurance and financial integrity.
• Audit claims: Compare the itemized bill against the patient's medical record to verify that the equipment provided aligns with the services billed.
• Validate medical necessity: Ensure that the DME was prescribed by a physician as medically essential and is appropriate for home use.
• Check for proper coding: Confirm that billing uses the correct Healthcare Common Procedure Coding System (HCPCS), International Classification of Diseases (ICD-10-CM), and Current Procedural Terminology (CPT) codes.
• Evaluate coverage: Determine if the equipment is covered by the patient's specific insurance plan, such as Medicare, Medicaid, or a commercial plan.

Compliance and quality assurance

• Monitor regulatory changes: Stay current with emerging changes and trends in laws and regulations related to healthcare compliance, billing, and coding.
• Conduct internal audits: Perform regular internal reviews of claims and documentation to identify issues and ensure compliance with federal, state, and internal policies.
• Detect fraud and abuse: Identify potential red flags, such as excessive or false billing and insufficient documentation, and report these to leadership.
• Respond to appeals: Review new evidence for claims that were initially denied and determine if an appeal should be upheld or overturned.
• Assist with external audits: Provide support for external audit requests from regulatory bodies.

Education and reporting

• Train staff: Educate and train internal staff, such as medical coders and billing specialists, on proper coding and documentation guidelines.
• Provide recommendations: Offer detailed recommendations to improve organizational procedures and policies based on audit findings.
• Document findings: Objectively and accurately document all audit results and route the findings to the appropriate department.
• Generate reports: Prepare regular reports summarizing audit observations, trends, and results for management.

Problem-solving

• Research issues: Investigate claim processing problems and errors to determine their origin and find a resolution.
• Resolve billing issues: Help resolve unpaid claims, denials, and other irregularities by following up with insurance companies or resolving issues within the billing system.

• Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
• Assisted pharmacists in medication management, enhancing patient safety and care quality.
• Mentored junior technicians on best practices for inventory control and medication dispensing.
• Streamlined workflow processes, reducing wait times for prescription fulfillment and improving customer satisfaction.
• Medication Dispensing & Preparation
• Process prescriptions: Receive, verify, and enter prescription orders into pharmacy software systems.
• Prepare medications: Count pills, measure liquids, label bottles, and assemble medications under pharmacist supervision.
• Check for conflicts: Review patient profiles for potential drug interactions or allergies.

Inventory & Stock Management

• Monitor stock levels: Keep track of medication inventory, identify low stock, and place orders with suppliers.
• Organize and stock: Store medications correctly, organize shelves, and remove expired products from inventory.
• Maintain accurate records: Keep detailed and up-to-date records of all medications and supplies.

Patient & Customer Service

• Greet customers: Welcome patients and provide friendly, professional service.
• Answer questions: Respond to customer inquiries about medications or over-the-counter products.
• Communicate with healthcare providers: Contact doctors' offices to confirm or obtain refills and resolve prescription issues.

Administrative & Technical Tasks

• Manage insurance claims:Handle billing, process payments, and resolve coverage issues with insurance companies.
• Maintain patient records:Ensure patient profiles are accurate, complete, and securely stored.
• Ensure compliance:Adhere to all federal, state, and local laws and regulations governing pharmacies.
• Sterilize equipment:Clean medication preparation surfaces and equipment to maintain a safe environment