Shcarmon Smith
Mobile,AL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Supervisor
Sweet Lyfe Catering
Mobile, AL
01.2024 - 01.2026
- Supervised kitchen staff, ensuring adherence to food safety standards and quality control protocols.
- Coordinated catering events, managing logistics and resource allocation for seamless service delivery.
- Trained new employees on operational procedures, fostering a collaborative team environment.
- Implemented process improvements that enhanced efficiency in meal preparation and service timelines.
- Developed weekly staff schedules, optimizing workforce utilization to meet varying customer demands.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Caregiver
Mittie’s Care Giving Services
Mobile, AL
01.2022 - 01.2024
- Assisted clients with daily living activities to enhance quality of life.
- Administered medication and monitored health conditions for client safety.
- Maintained accurate records of client progress and care activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
Alorica
Mobile Al
01.2017 - 01.2021
- Resolved customer inquiries and complaints through various communication channels.
- Provided accurate product information to enhance customer satisfaction.
- Assisted in training new team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Store Manager
Lavas
Mobile, AL
01.2014 - 01.2017
- Supervised daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and inventory management processes.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Analyzed sales data to forecast trends and adjust inventory levels accordingly.
- Led daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored staff on best practices in sales techniques and product knowledge.
- Developed employee schedules to ensure adequate coverage during peak hours and reduce labor costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Cosmetology And Barbering - Cosmetology
Bishop State Community College
Mobile, AL05.2017
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Team building
Timeline
Supervisor
Sweet Lyfe Catering
01.2024 - 01.2026
Caregiver
Mittie’s Care Giving Services
01.2022 - 01.2024
Customer Service Representative
Alorica
01.2017 - 01.2021
Store Manager
Lavas
01.2014 - 01.2017
Cosmetology And Barbering - Cosmetology
Bishop State Community College