Shciara McMillon
Saint Cloud,FL
Summary
Dynamic General Manager with a proven track record at Denny's Corp, excelling in leadership and team building. Enhanced operational efficiency, boosting customer satisfaction through strategic initiatives. Skilled in problem resolution and transaction processing, fostering strong customer relationships while managing a diverse team to achieve optimal performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Denny's Corp
05.2023 - 03.2026
- Streamlined operational workflows to enhance efficiency and reduce service time.
- Led team of 30+ staff, promoting collaboration and optimizing performance through targeted training initiatives.
- Developed and implemented strategic plans to increase customer satisfaction and loyalty.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
Customer Service Representative II
BMO Harris Bank
Remote, Florida
09.2021 - 05.2023
- Assisted customers with account inquiries and transaction issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer transactions using banking software and systems efficiently.
- Delivered exceptional service through effective communication and problem-solving skills.
Server
Denny's Corp
Kissimmee, Florida
05.2019 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service protocols for consistency.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05-2014
Skills
- Leadership and team building
- Problem resolution
- Customer relationship management
- Transaction processing
Certification
• Food Manager Certification, Always Food Safe - May 2029
Timeline
General Manager
Denny's Corp
05.2023 - 03.2026
Customer Service Representative II
BMO Harris Bank
09.2021 - 05.2023
Server
Denny's Corp
05.2019 - 10.2021
High School Diploma -
Gateway High School