She-Ronda Merrill
Gilmer,TX
Summary
Developed substantial leadership and operational skills in fast-paced retail environment, now seeking to transition into new field. Proficient in managing teams, optimizing workflows, and enhancing customer satisfaction. Focused on applying these transferable skills to drive success in new professional setting.
Overview
17
17
years of professional experience
Work History
Store Operations Manager
Ashley Furniture HomeStore
Longview, TX
03.2021 - Current
- Providing exceptional customer service
- Ownership of the guest experience, post-transaction
- Resolving complaints, questions, and concerns in real-time and escalating to external departments if needed
- Audits in performance of team members;providing assistance and coaching as needed
- Responsible for day-to-day operations of the store and ensuring company standards are adhered to.
Sales Lead
Lane Bryant
Longview, TX
03.2008 - 03.2021
- Lead activities required to achieve all store goals including financial objectives, client services, talent management, operational controls, asset protection and safety, and merchandise presentation
- Operates as the Manager on Duty in the absence of another manager
- Leads with a high degree of integrity and demonstrates care of all associates
- Leads and directs execution of tasks; drives high level of productivity
Education
High school diploma -
Bachelor's Of Science In Industrial-Organizational - Psychology
University of Phoenix
04.2026
Skills
- Team leadership and coaching
- Staff Management
- Systems and software programs
- Customer Response
- Product and service sales
- Training and mentoring
- Strategic thinker
- Goals and performance
- POS systems
- Order management
- Bank deposit procedures
- Personnel development
- Relationship building and management
- Scheduling
- Effective leader
- Coaching and mentoring
- Staff training/development
Timeline
Store Operations Manager
Ashley Furniture HomeStore
03.2021 - Current
Sales Lead
Lane Bryant
03.2008 - 03.2021
High school diploma -
Bachelor's Of Science In Industrial-Organizational - Psychology
University of Phoenix