SHEA ANDERSON
Greenbelt
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
2027
2027
years of professional experience
Work History
General Manager
The Nuts Factory
Washington
10.2025 - Current
- Managed daily food service operations to ensure efficiency and quality.
- Trained team members on food safety and sanitation practices.
- Coordinated inventory management to reduce waste and control costs.
- Implemented training programs to enhance employee skills and performance.
- Crafted chocolate products using various techniques and tools.
- Monitored ingredient quality for optimal flavor and texture.
- Assisted in packaging finished products for distribution.
Department Manager
Macys Department Store
Washington
04.2024 - 10.2025
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Monitored daily sales figures to track trends in customer buying behavior.
- Directed onboarding and training processes to ensure seamless team adaptation and productivity.
- Directed cashier activities to optimize transaction accuracy and customer satisfaction.
- Developed strategic visual merchandising plans that aligned with brand standards and increased foot traffic.
DUAL STORE MANAGER
Allsaints
Tysons Corner
01.2022 - 04.2024
- Provided leadership and guidance to a team of 30 employees in the daily operations of both stores.
- Created weekly sales reports for upper management review.
- Conducted regular staff meetings to discuss performance, customer service, and store objectives.
- Enhanced store aesthetics through strategic visual merchandising to optimize customer engagement.
RETAIL STORE MANAGER
Erin Condren Design
Fairfax
01.2020 - 01.2022
- Managed daily retail store operations to ensure optimal efficiency and customer satisfaction.
- Monitored employee performance and provided feedback on a regular basis.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
RETAIL STORE MANAGER
Joie - The Collected Group
Oxon Hill
01.2019 - 01.2020
- Provided outstanding leadership in overseeing daily operations while handling customer complaints and inquiries to resolve warranty and delivery issues.
- Collaborated, strategized, and executed the rollout of new market-wide sales initiatives.
- Accurately processed and tracked comfort adjustments; worked with customers to resolve other issues using the company's philosophy and general policies as a guide.
- Developed and enforced compliance with the organization's policies.
- Compounded a list of viable revenue sources quarterly, suggesting new strategic partners and alliances.
General Manager
The Nuts Factory
Washington
Education
ASSOCIATES OF ARTS - BUSINESS ADMINISTRATION
Prince George Community College
Largo, MDSkills
- Conflict Management
- Data Analysis
- Customer Service
- Human Resource Management
- Leadership
- Loss Prevention
- Organizational Planning
- Problem Solving
- Sales & Marketing
- Staffing and Recruiting
Additional Information - Technology Skills
- ADP
- Deltek
- MS SharePoint
- Veteran Benefits System
- Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook)
- Scheduling Software
- Google Suite (Gmail, Google Docs, and Forms)
Timeline
General Manager
The Nuts Factory
10.2025 - Current
Department Manager
Macys Department Store
04.2024 - 10.2025
DUAL STORE MANAGER
Allsaints
01.2022 - 04.2024
RETAIL STORE MANAGER
Erin Condren Design
01.2020 - 01.2022
RETAIL STORE MANAGER
Joie - The Collected Group
01.2019 - 01.2020
General Manager
The Nuts Factory
ASSOCIATES OF ARTS - BUSINESS ADMINISTRATION
Prince George Community College