Shea Columbia
Store Manager
Littleton,CO
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Michael's Arts & Crafts MCX Store
02.2021 - 08.2022
- As a MCX training store I am responsible for training new internal and external Assistant Managers, Operations and Merchandise Managers the Michaels procedures and practices
- Elevate team members into leadership roles
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Drive store departments to go beyond corporate standards in business strategies
- Encourage proactive behaviors in team members
- Follow business reports to drive sales
Acting Store Manager
Michael's Arts & Crafts
10.2020 - 02.2021
- Oversee daily store operations and create business strategies
- Grew the scorecard from a 3.07 to a 3.24 which landed the store #1 on the scorecard for the year
- Coordinate with each store department manager to implement business strategies to increase customer satisfaction, production, and sales goals
- Execute creative solutions to meet corporate inventory, customer surveys, and sales goals
- Schedule team members to meet payroll budget and support high traffic hours
Merchandise Manager
Michael's Arts & Crafts
01.2017 - 10.2020
- Supervise merchandising team in an effective manner to meet weekly production goals and drive store sales
- Implement creative strategies to drive store sales based on margin report
- Delegate daily operational tasks to fellow team members to meet service goals
- Provide friendly customer service in recommending products to our “makers” for their specific crafting projects
- Executed product placement strategies to increase units per transaction to drive up sales margin
Education
Bachelor of Arts - Fine/Studio Arts, Entrepreneurship
Metropolitan State University of Denver
05.2018
Skills
- Conflict Resolution
- Multitasking and organization
- Team development
- Sales strategies
- Leadership development
- Time Management
- Scheduling
- Problem-solving
- Recruiting and hiring
- Strategic thinker
- Project management
- Verbal and written communication
Timeline
Store Manager
Michaels Arts and Crafts
08.2022 - Current
Assistant Manager
Michael's Arts & Crafts MCX Store
02.2021 - 08.2022
Acting Store Manager
Michael's Arts & Crafts
10.2020 - 02.2021
Merchandise Manager
Michael's Arts & Crafts
01.2017 - 10.2020
Bachelor of Arts - Fine/Studio Arts, Entrepreneurship
Metropolitan State University of Denver
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