Shea Dauphinée
Malibu,CA
Summary
Poised student worker with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating events. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Attentive customer service specialist with background providing professional observation, assessment and individualized services. Focused on delivering and propelling seamless care through consultation with potential and active clients/customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Director
Lair Of The Golden Bear, CAA
06.2023 - Current
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to California Alumni Association representatives regarding store and staff issues, financial goals and sales.
- Other areas of staff service completed: Kitchen assist, food server and handler, grounds watch, maintenance, inventory, large cleaning operations, customer service, cooking
- Managed team of over 300 campers/customers per day for three months with only two store directors
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances
Model United Nations Delegate
Pepperdine University Office Of Special Programs
09.2022 - Current
- Built partnerships with related member states to develop support and gain greater attention for important issues during simulations.
- Approached issues proactively to best meet current and future community needs, along with needs of club.
- Led group discussions and activities to meet different club needs and deadlines.
- Educated fellow team members about strategies for driving discussions and promoting social changes.
- Kept case files updated, accurate and aligned with requirements.
- Facilitated community outreach to expand participation and support.
- Created educational materials to convey important information to service recipients.
Days for Girls Non-Profit Team Member
Days For Girls International
09.2022 - Current
- Team member working through national non-profit to make reusable menstrual products for ovulating persons.
- Supported event logistics, publicity, advertising and collateral material design, production and distribution.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Intern
Tuolumne County Superior Court of California
01.2022 - 07.2022
- Attended confidential chamber meetings discussing current trials, projects, and contributing to selection committee
- Personally began courthouse sponsored Homeless Court Blueprint for a lesser-populated county with high rates of homelessness
- Visited local rehabilitation centers, connecting with youth and elderly of Tuolumne County
- Examined Homeless Court Program models from different counties in California
- Participated in and ran workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff over video, phone, and in-person
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Facilitated successful completion of projects from concept to launch.
- Developed and maintained relationships with key internal stakeholders.
- Conducted regular reviews of operations and identified areas for improvement, while tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
Intern
Tuolumne County District Attorney's Office
11.2019 - 03.2020
- Attend, observe, comprehend, and document criminal and civil cases
- Discuss legal proceedings confidentially with DA and DDAs
- Responsible for filing, summarizing, and shredding of legal documents
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Arts - Psychology And Political Science
Pepperdine University
Malibu, CA04.2026
High School Diploma -
Connections Visual And Performing Arts Academy
Tuolumne, CA06.2022
College Credit - Pre-College Study Abroad: Ireland
University of Notre Dame
Notre Dame, IN07.2021
Skills
- Government Policy Understanding
- Promotional Event Coordination
- Legislation Drafting and Defendant Investigations
- Confidential Records Management
- Sales leadership
- Conferring with Judges, DAs, DDAs, PDs
- Court Document Filing
- Oral Arguments
- Legal Jargon Knowledge
- Confidentiality Understanding
- Mental Health Disorders Knowledge
- Root Cause Analysis
- Conservation and Sustainability
Accomplishments
- Collaborated with team of Judges, District Attorneys, Public Defenders, Officers of the Law, Rehabilitation Institutes, Jails, in the development of Tuolumne County Homeless Court Blueprint.
- Honoree of Superintendent's List
- 11 gold and 9 silver Academic Decathlon state awards
- Awarded over $16,500 in county grants for college career
- Professional Development: Completed over 210 hours of community service during high school career
- Elected to Senior Class President for Associated Student Body, 2021-2022
- Elected to Junior Class Vice President for Associated Student Body, 2020-2021
- Elected to Activities Director for Associated Student Body, 2019-2020
- Elected to Yearbook Co-Editor for Summerville Union High School Yearbook, 2021-2022
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 60+ staff members.
Additional Information
- Superintendent's Listee Summerville Union High school(2018-2022)
- Saint Patrick's. (2018-2019)
- Honors Scholar (2018-2022)
- Summerville Union High School Theater Program completed seven plays in the span of six years. (2017-2022)
Certification
- CANRA Mandated Reporter, Praesidium Academy, 2023-current
- ServSafe Food Handler License, 2020-current
- First Aid/CPR/AED Certified
- It Happened to Me, Praesidium Academy, 2023-current
- Duty to Report: Mandated Report, Praesidium Academy, 2023-current
- Promoting a Safe Environment: Employee Sexual Harassment Training-CA, 2023-current
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Store Director
Lair Of The Golden Bear, CAA
06.2023 - Current
Model United Nations Delegate
Pepperdine University Office Of Special Programs
09.2022 - Current
Days for Girls Non-Profit Team Member
Days For Girls International
09.2022 - Current
Intern
Tuolumne County Superior Court of California
01.2022 - 07.2022
Intern
Tuolumne County District Attorney's Office
11.2019 - 03.2020
Bachelor of Arts - Psychology And Political Science
Pepperdine University
High School Diploma -
Connections Visual And Performing Arts Academy
College Credit - Pre-College Study Abroad: Ireland
University of Notre Dame
- CANRA Mandated Reporter, Praesidium Academy, 2023-current
- ServSafe Food Handler License, 2020-current
- First Aid/CPR/AED Certified
- It Happened to Me, Praesidium Academy, 2023-current
- Duty to Report: Mandated Report, Praesidium Academy, 2023-current
- Promoting a Safe Environment: Employee Sexual Harassment Training-CA, 2023-current
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