Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shea Davis

Madison,WI

Summary

Operations Manager offering 8 years of management experience and development of high-performing teams through recruitment, training, establishing means of organization and evaluation of performance. Accomplished in working with management and team members to collaboratively build a workforce and easily meet performance goals. Strong focus in directing hiring and training processes to build a strong, team-oriented culture across all facets of the business.

Overview

3
3
years of professional experience

Work History

Operations Manager

Two Men And A Truck
Madison, WI
05.2023 - Current
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Drafted job descriptions, postings, and advertisements for open positions.
  • Facilitated the onboarding process by providing new-hire orientation sessions.
  • Managed day-to-day operations of the department, including scheduling tasks and delegating duties.
  • Facilitated communication between multiple departments in order to prevent issues from arising, and quickly resolve any potential issues should they present themselves.
  • Maintained calendars of upcoming events, meetings, and deadlines.
  • Analyzed data collected from focus groups to gain insight into ways we can further improve our organizational culture.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

ASSISTANT STORE MANAGER OF OPERATIONS

Best Buy
Madison, Wisconsin
07.2022 - 05.2023
  • Assisted in recruiting process, hiring, and retaining top talent.
  • Maintained accurate records of all new-hire documentation in compliance with applicable laws and regulations.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Built employee knowledge with training and mentoring
  • Directed employee tasks and time management, improving customer experiences
  • Communicated performance issues to develop performance improvement plans
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness, and sustainability of operations

ASSISTANT STORE MANAGER OF SALES

Best Buy
Madison, Wisconsin
10.2021 - 07.2022
  • Directed employee tasks and time management, improving customer experiences.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Reviewed various potential scenarios with teams to build confidence in handling any less-than-ideal situations.
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.

GEEK SQUAD MANAGER

Best Buy
Madison, Wisconsin
10.2020 - 10.2021
  • Assigned and reviewed work of systems analysts, programmers, and other computer-related workers.
  • Recruited, hired, trained, and supervised staff and participated in staffing decisions.
  • Provided clients with technical support for computer-based issues.
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
  • Monitored staff performance and worked to identify and remedy issues.
  • Enforced customer service standards and resolved customer concerns to uphold quality service.
  • Coached, mentored, and trained team members in order to improve their day-to-day performance.

Education

HIGH SCHOOL DIPLOMA -

Tagos Leadership Academy
06.2015

Skills

  • Goals and Performance
  • Records Maintenance
  • Human Resource Policies
  • Coaching and Mentoring
  • Inventory Accuracy
  • Safety Management
  • Organizational Structuring
  • Organizational Management
  • Workflow Optimization
  • Team Building/Leadership

Timeline

Operations Manager

Two Men And A Truck
05.2023 - Current

ASSISTANT STORE MANAGER OF OPERATIONS

Best Buy
07.2022 - 05.2023

ASSISTANT STORE MANAGER OF SALES

Best Buy
10.2021 - 07.2022

GEEK SQUAD MANAGER

Best Buy
10.2020 - 10.2021

HIGH SCHOOL DIPLOMA -

Tagos Leadership Academy
Shea Davis