Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Shea Gull

Shea Gull

Lake Stevens,WA

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team.

Overview

24
24
years of professional experience

Work History

Front End Supervisor

Costco
Lake Stevens, WA
05.2023 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Foods Departmental Manager

Costco
Lake Stevens, WA
11.2022 - 05.2023
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Orchestrated positive customer experiences by overseeing every area of Foods operations.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.

Pharmacy Assistant

Costco
Everett, WA
06.2016 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported operations with filing, copying and faxing.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Updated computer system with current customer, payment and inventory information.

Department Manager

Costco
Everett, WA
02.2006 - 06.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Vault Clerk

Costco
Marysville , WA
04.2004 - 02.2006
  • Kept accurate count of pending transfers and monetary values of various movements.
  • Received and counted incoming transfers from armored car services.
  • Utilized manual and mechanical means to count and verify monetary values.
  • Gathered and counted amounts for shipment off of bank premises.
  • Updated, corrected and filed documentation for bank records and compliance purposes.

Marketing Representative

Costco
Anchorage , AK
06.2002 - 06.2004
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Distributed advertising and marketing collateral to store locations.
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Attended monthly meetings representing North West region for corporate management.

Cashier Supervisor

Costco
Anchorage , AK
06.1999 - 06.2000
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Education

Bachelors Of Arts - Music Education

University of Washington
Seattle, WA

Skills

  • Pharmacy Automation
  • Preparing Bulk Medications
  • Verifying Orders
  • Medication Storage and Labeling
  • Answering and Routing Calls
  • Secure Storage of Medications
  • Ordering and Stocking Medications
  • Pharmacy File Management
  • Cash Register Operation
  • Database Software
  • Addressing Customer Inquiries
  • Payment Processing
  • Pharmacy Policies and Procedures
  • Workplace Safety
  • Advising and Coaching
  • Teamwork and Collaboration

Timeline

Front End Supervisor

Costco
05.2023 - Current

Foods Departmental Manager

Costco
11.2022 - 05.2023

Pharmacy Assistant

Costco
06.2016 - Current

Department Manager

Costco
02.2006 - 06.2016

Vault Clerk

Costco
04.2004 - 02.2006

Marketing Representative

Costco
06.2002 - 06.2004

Cashier Supervisor

Costco
06.1999 - 06.2000

Bachelors Of Arts - Music Education

University of Washington

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Shea Gull