Shea Hammond
Newnan,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Sales Advisor
Audi, Porsche, Mercedes-Benz of Albuquerque
12.2023 - 03.2024
- Targeted high interest rates in a vehicle exchange process.
- Worked the service drive for additional sales
- Responded to in-person and telephone requests for information about company offerings.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Scheduled appointments and managed master calendar.
Sales Associate
Berkshire Hathaway Lexus
10.2022 - 11.2023
- Called customers under AUTOMASTERMINDS CRM Targeting high interest rates in a vehicle exchange or buy back process.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Arts - Psychology
University of West Georgia
Carrollton, GA08.2007
Skills
- Proficient in targeting high interest rates to sells on new inventory
- Objection handling
- Building rapport
- Brand Awareness
- Coaching and Mentoring
- Persuasion techniques
- Sales Training
- Product Demonstrations
- Upselling strategies
- CRM proficiency
Timeline
Sales Advisor
Audi, Porsche, Mercedes-Benz of Albuquerque
12.2023 - 03.2024
Sales Associate
Berkshire Hathaway Lexus
10.2022 - 11.2023
Associate of Arts - Psychology
University of West Georgia
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