Shea Ochoa
Pushing Daisies
Nashville,TN
8
years of professional experience
Thorough Operations Lead with 7 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead a team of talented employees.
Work History
Event Operations Lead & VIP Server
3 Years 9 Months- Lead high-volume event operations from initial planning through live execution, overseeing events serving 100–200+ guests in a fast-paced, high-end environment.
- Acted as primary point of contact for clients, VIP guests, management, and staff, ensuring clear communication and execution of expectations.
- Make real-time operational decisions and resolve unexpected challenges calmly and professionally while maintaining elevated service standards.
- Partner with management and kitchen teams to coordinate staffing, timing, food and beverage service, and overall event execution.
- Coach and support team members during service, promoting accountability, teamwork, and a high-performance service environment.
- Developed strong client and guest relationships through personalized service, attention to detail, and proactive problem-solving.
- Facilitated repeat business and VIP guest retention by consistently exceeding client and guest expectations.
Freelance Stylist & Marketing Manager
11 Months- Led wardrobe styling and creative direction for photo shoots and brand productions, enhancing visual storytelling.
- Managed end-to-end content creation for social platforms, resulting in increased brand visibility and audience engagement.
- Manage end-to-end content creation for social platforms, increasing brand visibility and engagement.
- Oversaw daily marketing operations, integrating creative vision with strategic planning to support brand objectives.
Banquet & Sports Grill Team Lead / Supervisor
10 Months- Led banquet events, private functions, and high-volume dining service while coordinating staff, service flow, guest needs, and event timelines.
- Managed and directed team members across the Banquet Department and Sports Grill, supporting daily operations and maintaining high standards of service.
- Delegated responsibilities and made timely decisions to maintain seamless operations during peak service periods and events.
- Trained, coached, and supported team members on service expectations, guest relations, food and beverage service, and operational procedures.
- Collaborated with management and multiple departments to coordinate staffing, event details, member needs, and daily restaurant operations.
- Resolved member concerns effectively and on-the-fly requests with professionalism and poise, working quickly to resolve issues.
- Cultivated strong member relationships, enhancing club experience and fostering repeat visits and ongoing engagement.
Personal Shopper & Seamstress
1 Year- Delivered personalized styling services for weddings, proms, and special events.
- Cultivated client relationships from consultation to final fitting, ensuring satisfaction and personalized service.
- Executed detailed garment alterations under tight deadlines, prioritizing quality and precision.
- Streamlined workflow processes to enhance organization, ensuring timely delivery of high-quality garments.
Education
Bachelor of Science - Fashion Apparel and Textiles
Skills
Event Planning
Event Coordination
Event Management Software
High-Volume Service
VIP customer service
Operations leadership
Team development
Cross-Department Collaboration
Quality & Service Standards
Timeline
Freelance Stylist & Marketing Manager
OTD “ONTHISDAY”
02.2025 - 01.2026Read More
Event Operations Lead & VIP Server
Pushing Daisies
11.2022 - CurrentRead More
Banquet & Sports Grill Team Lead / Supervisor
North River Yacht Club
09.2021 - 07.2022Read More
Personal Shopper & Seamstress
Classy Threads
01.2019 - 01.2020Read More
University of Alabama
Bachelor of Science from Fashion Apparel and Textiles
Read More