Shea Simmons
Davenport
Summary
With three years of experience leading operations in a fast-paced warehouse environment, I am now eager to transition into the healthcare industry. I have extensive expertise in managing daily operations for teams of 30+ employees, ensuring both customer satisfaction and operational efficiency. As a goal-oriented professional, I am dedicated to driving success and improving patient outcomes through strategic restructuring. My background as a customer-focused, performance-driven executive highlights my success in both operations and communications. I excel in developing strategic plans, fostering staff growth, and ensuring business integrity. As a dependable and dedicated leader, I possess exceptional organizational, communication, and relationship management skills, which I am eager to bring to the healthcare sector.
Overview
10
10
years of professional experience
Work History
Team Lead
Walmart Distributions Center
Davenport, FL
09.2018 - Current
- Consult with management or associates to resolve worker problems, complaints, or materials, supplies, equipment issues
- Enforce safety and sanitation regulations to manufacturing for a safe work environment
- Plan and establish work schedules, assignments, and identifying improvements in decant, and pick module ensuring success throughout the shifts
- Confer with other supervisors to coordinate operations and activities within or between departments and identified key concerns of workers proposing an increase to assembly work output by 12%
- Maintained mandatory guidelines, assessed safety equipment
- Operate several material handling equipment such as electric pallet jacks, dollies and wrapping machines to assist shipping in material transport and product construction by 40%
- Read work orders or receive oral instructions from a terminal computer to ascertain catalog numbers and quantities of merchandise to fit specify needs for customers
- Ensured timely and safe delivery of items to 1,000+ clients
- Selecting ordered items from storage shelves or rooms using barcodes and serial numbers, reducing inventory loss by 40%
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
Food Prep and Opener
Chipotle Mexican Grill
Richmond, VA
01.2017 - 09.2018
- Prepared all food during opening hours upholding highest sanitary standards ensuring preparations for opening
- Demonstrated strong organization skills while impacting the customer services, improving customer satisfaction by 40% and extending follow up validations and establishing team goals
- Restocked all dining areas and communicating accurate waiting duration to incoming guest; construction recreational waiting area outside restaurant maintain 100% monthly revenue
- Excelled at the ability to work under pressure by coordinating multiple food request during lunch rush and dinner
- Verified the process of measuring and or weigh rice or other ingredients to prepare for services, using scales or graduated containers
- Assisted in processing customer payments via cash, checks and credit cards.
Front Desk Staff Member
Customer Service, Sport & Health
Waldorf, MD
10.2015 - 05.2016
- Conferred with customers by telephone or in person to provide information about products or services, obtain details of complaints and resolving 99% issues with services
- Welcomed members to facility ensuring clear communication between general members and organization, recruiting new member and increasing retention rates
- Promoted programs and membership to help with customer engagement
- Provided customer service support and conducted software usage sessions for prospective 30+ customers across 2 locations
- Utilized advanced Microsoft Excel skills to keep track of business inventory items
- Oversaw daily operations ensuring efficient workflow and adherence to safety protocols.
- Streamlined appointment scheduling procedures, enhancing operational efficiency and reducing customer wait times.
- Managed customer registration processes to ensure accurate data entry and compliance with regulations.
- Supported compliance efforts by adhering to Private guidelines and maintaining the confidentiality of customer information.
Education
Bachelor of Science - Health Care Administration
Purdue University Global
05.2024
Associate's degree - Healthcare Administration
Polk State College
05.2022
Skills
- Microsoft word
- Problem-solving
- Microsoft Excel
- Analyzing and reporting
- Planning & management
- Customer service
- Office organization
- Follow-up skills
- Quality assurance and control
- Daily operations management
- Cross-functional teamwork
- Documentation skills
- Self motivation
- Patient confidentiality
- Administrative functions
- Schedule coordination
INTERNSHIPS
- MedStar Health - Waldorf, Md
- Physical Therapy Assistant
- August 2014
- Trained alongside a therapy while engaging with clients during strength training exercises and stretches
- Enhanced technical knowledge of physical training and acquiring knowledge on nutrition health education while administered physical fitness tests
- Prepared and maintained clients' records and reported changes in client conditions to supervisor
Timeline
Team Lead
Walmart Distributions Center
09.2018 - Current
Food Prep and Opener
Chipotle Mexican Grill
01.2017 - 09.2018
Front Desk Staff Member
Customer Service, Sport & Health
10.2015 - 05.2016
Associate's degree - Healthcare Administration
Polk State College
Bachelor of Science - Health Care Administration
Purdue University Global