Shea Workman
New Smyrna Beach,FL
Summary
Proven to excel in high-pressure environments, I leveraged upselling strategies and complaint resolution skills to significantly enhance customer satisfaction and loyalty. My expertise in supply management and ability to motivate teams have consistently driven operational excellence and profitability, showcasing my industry expertise and strong leadership capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Off The Hook Bar & Grill
09.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Scheduling.
- Hiring and Firing of FOH and HOH employees.
- Oversaw all Cash handling.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
Service Professional
Longhorn Steakhouse
12.2022 - 03.2024
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Collaborated with team members to deliver exceptional customer experiences.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Plumbing Apprentice
Hebert Plumbing
07.2016 - 02.2019
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Safely handled tools and equipment in large-scale projects.
Electrician Helper
Brian’s Electric
01.2019 - 02.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
Manager FOH
Mulligans Beach House Bar & Grill
12.2013 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
Server, Host, Bartender, Employee Trainer
Red Lobster
08.2004 - 05.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05.2004
Skills
- Upselling strategies
- Industry Expertise
- Complaint resolution
- Supply Management
Certification
Food Safety Certified in Management
Timeline
Manager
Off The Hook Bar & Grill
09.2024 - 12.2024
Service Professional
Longhorn Steakhouse
12.2022 - 03.2024
Electrician Helper
Brian’s Electric
01.2019 - 02.2021
Plumbing Apprentice
Hebert Plumbing
07.2016 - 02.2019
Manager FOH
Mulligans Beach House Bar & Grill
12.2013 - 06.2016
Server, Host, Bartender, Employee Trainer
Red Lobster
08.2004 - 05.2012
High School Diploma -
Spring Valley High School
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