SMIT PATEL
Algonquin,IL
Summary
Experienced Liquor Store Manager with 6 years of success in overseeing store operations and customer services. Proven ability to maximize profits and reduce costs while providing excellent customer service.
Overview
15
15
years of professional experience
Work History
Manager
PUFF N SIP LIQUOR TOBACCO CIGAR
Fox Lake, IL
07.2018 - 01.2024
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in developing marketing strategies to increase sales and profitability of the store.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Recruited, trained and supervised new employees in accordance with company policies.
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Analyzed inventory data to determine trends in sales and customer preferences.
- Performed administrative tasks such as filing paperwork or updating records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Provided feedback on product performance and suggested changes in ordering procedures based on sales analysis.
- Implemented successful business strategies to increase revenue and target new markets.
Manager/Shift Leader/Crew Member
Dunkin' Donuts
Rolling Meadows, IL
06.2016 - 06.2018
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- trained team members in order to improve their job performance.
- Recruited and trained new employees to meet job requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Crew Member/Shift Leader
Dunkin' Donuts
Rolling Meadows, IL
06.2013 - 06.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Production Engineer
Concord Biotech ltd
Dholka, Gujarat
02.2011 - 05.2013
- Handling and Storage of all types of chemicals with safety guidelines
- Monitored production operations to ensure compliance with safety regulations and quality standards.
- Supervised daily operations in the factory ensuring that all tasks are completed according to schedule.
- to co-ordinate with QA,QC and OTHER Department to ensure smooth functioning
- Wrote engineering documentation, developed manufacturing processes, equipment specifications and change notices and implemented modifications.
Production Engineer
Meghmani Industries
Sanand, Gujarat
04.2009 - 01.2011
- Monitored production operations to ensure compliance with safety regulations and quality standards.
- Oversaw production process and prepared proper documentation for dispatch.
- Assisted in troubleshooting complex problems associated with the design or function of a product or system.
- Maintained accurate records of all activities related to production engineering.
Education
Bachelor of Science - Chemical Engineering
L.D.COLLEGE OF ENGINEERING
AHMEDABAD INDIA06-2007
Skills
- Operations Management
- Staff Development
- Strategic Planning
- Merchandising Strategies
- Customer Assistance
- Upselling Strategies
Timeline
Manager
PUFF N SIP LIQUOR TOBACCO CIGAR
07.2018 - 01.2024
Manager/Shift Leader/Crew Member
Dunkin' Donuts
06.2016 - 06.2018
Crew Member/Shift Leader
Dunkin' Donuts
06.2013 - 06.2016
Production Engineer
Concord Biotech ltd
02.2011 - 05.2013
Production Engineer
Meghmani Industries
04.2009 - 01.2011
Bachelor of Science - Chemical Engineering
L.D.COLLEGE OF ENGINEERING
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