Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shea'Dara Brown

Kokomo,IN

Summary

Resourceful CSR in program development and support. Played key role in bringing large development project into timeline and budgetary compliance. Superb organizational and financial management skills enabled achievement of optimum outcomes. Industrious Marketing Specialist offering a year of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Product Analyst

Bath And Body
07.2023 - 01.2024
  • Enhanced product performance by analyzing user feedback and implementing necessary improvements.
  • Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
  • Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
  • Assisted in the creation of engaging marketing collateral, highlighting key product benefits and value propositions.
  • Managed timelines and resource allocation effectively, delivering projects on time and within budget constraints.
  • Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.

Data Entry Clerk

T-Mobile
03.2022 - 05.2023
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Lowe's Customer Service Representative

Lowe's
02.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Investigated and resolved accounting, service and delivery concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Douglas MacArthur High School
Decatur, IL
05.2021

Skills

  • Product Alignment
  • Technical Documentation
  • Information Security
  • Complaint Resolution
  • Software Development Methodology
  • Master Data Management
  • Project Management
  • Data Collection
  • Data Entry
  • Account Updating
  • Active Listening

Timeline

Product Analyst

Bath And Body
07.2023 - 01.2024

Data Entry Clerk

T-Mobile
03.2022 - 05.2023

Lowe's Customer Service Representative

Lowe's
02.2021 - 03.2022

High School Diploma -

Douglas MacArthur High School
Shea'Dara Brown