Sheairra Sinclair
Fayetteville,NC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Eclerx
06.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Skype
01.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sampson Community College
06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Relationship building
- Data entry
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Appointment scheduling
- Paperwork processing
- Order processing
- Product knowledge
Languages
English
Full Professional
Timeline
Customer Service Representative
Eclerx
06.2023 - 08.2024
Customer Service Representative
Skype
01.2020 - 04.2023
High School Diploma -
Sampson Community College
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