Shealyn Sullivan
Bedford,KY
Summary
Proven Optometric Technician with a track record of enhancing patient satisfaction and streamlining operations at Keplr Vision. Skilled in visual field testing and patient communication, demonstrated through efficient patient flow and high satisfaction ratings. Expert in optical dispensing and adept at fostering a welcoming atmosphere, significantly boosting office efficiency and patient care quality. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
5
5
years of professional experience
Work History
Optometric Technician
Keplr Vision
10.2022 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Personal Shopper
Walmart
01.2022 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Waitress
Little Town And Country
04.2019 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Trimble County High School
Bedford, KY05.2020
Skills
- Appointment Scheduling
- Visual field testing
- Glaucoma screening
- Diagnostic Imaging
- Retinal Photography
- Insurance processing
- Pre-Testing Procedures
- Color vision testing
- Supply Restocking
- Optical Measurements
- Ocular anatomy knowledge
- Eyewear Adjustments
- Optical dispensing
Timeline
Optometric Technician
Keplr Vision
10.2022 - Current
Personal Shopper
Walmart
01.2022 - 10.2022
Waitress
Little Town And Country
04.2019 - 01.2022
High School Diploma -
Trimble County High School
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