Sheana Carnaghi
Sierra Vista,AZ
Summary
Proactive Administration Clerk with extensive experience in managing daily scheduling, data entry, and professional correspondence. Successfully reduced errors and improved customer satisfaction through diligent attention to detail. Skilled in document preparation, file organization, and supporting senior management, bringing strong organizational and communication strengths to the table.
Overview
3
3
years of professional experience
Work History
Administration Clerk
United States Marine Corps
05.2021 - 10.2024
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Documented Government paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
- Led training sessions for new hires in administrative roles, fostered supportive learning environment that encouraged skill development.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
High School Diploma -
Buena High School
Sierra Vista05.2020
Skills
- Attention to Detail
- Stress Tolerance
- Self-Management
- Data entry proficiency
- Paperwork and documentation
- Telephone Etiquette
- Interpersonal and written communication
- Customer Communication
- File Organization
- Document Scanning
- Editing and proofreading
Accomplishments
- Played key role in executing the Commandant of the Marine Corp's Force Design 2030 Restructuring Plan.
- Handled deactivation of units in a short manner of time.
- Oversaw the completion of 3600 set of orders in an extremely condensed timeline.
- Worked to bridge the gap between The Distribution Management Office and The Installation Personnel Administration Office.
- Contributed to a successful integrated process for Port Calls that directly improved the Permanent Change of Station method for over 680 Marines.
- Reduced friction and enhanced morale and welfare of Marines and their families during one of the most stressful PCS seasons.
- Awarded The Navy And Marine Corps Achievement Medal for these accomplishments.
Timeline
Administration Clerk
United States Marine Corps
05.2021 - 10.2024
High School Diploma -
Buena High School
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