SHEANA LAWRENCE
Chicago,US
Summary
Dynamic Nail Technician Instructor with a proven track record at Hair and Motions Beauty Academy, enhancing client satisfaction and boosting upsell opportunities. Skilled in client management and attention to detail, I increased nail art bookings by 60% during peak seasons, while maintaining high standards of hygiene and effective communication.
Overview
15
15
years of professional experience
1
1
Skin care license
1
1
Nail care License
Work History
Nail technician Instructor
Hair and Motions beauty Academy
Orlando, FL
09.2018 - 11.2024
- Recommended new nail services.
- Educated clients on aftercare procedures.
- Increased upsell opportunities by $50.00 on average per client.
- Boosted bookings for nail art sessions by 60 % during holiday periods.
- Established trusting client connections.
- Suggested trending nail art options.
- Created custom nail art pieces.
- Increased bookings.
- Recommended personalized nail care treatments.
- Performed quick repairs and touch-ups.
- Consistently met appointment schedules.
- Delivered excellent customer service.
- Improved customer satisfaction rates.
- Maintained nail health.
- Coordinated with salon manager.
- Provided outstanding customer service.
- Provided aftercare information to clients.
- Reduced wait times.
Licensed Skin Care Therapist/Nailcare
Woodhouse Day Spa
Orlando, Florida
08.2018 - 02.2022
- Provided personalized skin care consultations for diverse client needs.
- Performed facials using advanced techniques and high-quality products.
- Educated clients on skin care routines and product recommendations.
- Advised clients on proper homecare routines for optimal results.
- Developed relationships with suppliers to secure competitive pricing for products.
- Demonstrated excellent customer service skills while dealing with clients' inquiries or concerns.
- Administered post-treatment instructions to ensure client satisfaction with results.
Esthetician Instructor
Hollywood Institute of Beauty Careers
Casselberry, FL
06.2016 - 08.2018
- Trained junior estheticians.
- Introduced LED therapy.
- Performed non-invasive skin-care procedures.
- Applied brow lamination techniques.
- Increased overall clinic revenue by $2,000
- Empathized with clients' skincare concerns.
- Achieved visible results.
- Maintained high standards of safety.
- Ensured adherence to high standards of professional skincare treatments.
- Increased referrals.
- Managed inventory for skincare products.
- Administered various cosmetic treatments.
Marilyn Monroe Spa
Marilyn Monroe Spas
Orlando, Florida
06.2014 - 06.2016
- Performed skin assessments to recommend personalized treatment plans.
- Educated clients about proper skin care routines and product usage.
- Administered facials and chemical peels using professional techniques.
- Stayed updated on industry trends and new products for effective recommendations.
- Educated clients on proper skin care techniques and product selection.
Nailcare Instructor
Hollywood Beauty Academy
Orlando, FL
05.2013 - 11.2015
- Improved workplace health.
- Conducted classes for groups of 24 to 30 students.
- Implemented marketing campaigns.
- Monitored client progress.
- Achieved core-strengthening results.
- Increased client retention by 20%.
- Helped Achieved an 85% retention rate over 2019 students improve strength.
Skin care specialist / Nailcare specialist
Marriot Spa
Orlando, Florida
05.2010 - 02.2012
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
- Educated clients on skin care routines and product usage.
- Maintained cleanliness and organization of treatment rooms and tools.
- Administered facial treatments using high-quality products and techniques.
- Collaborated with team members to enhance customer service experiences.
Education
Some College (No Degree) - Cosmetology
Florida College of Natural Health
Orlando Florida02-2000
Skills
- Milady's Master Teachers Certification
- Retail sales and placement
- Conflict resolution and de-escalation
- Client scheduling and management
- Autoclave sterilization
- High-pressure adaptability
- Client follow-up and notifications
- Effective communication skills
- Workstation sanitation
- Nail drill and electric file proficiency
- Appointment software utilization
- Attention to detail in nail art
- Customer complaint resolution
- Promotional materials design
- Cosmetology hygiene standards knowledge
Certification
- Certified Skin Care Specialist for Nail Technicians, Hollywood Institute of beauty careers 2019
- Cosmetics Product Knowledge Training, Dermalogica 2010
- Advanced Nail Care Specialist, Hollywood beauty 2014
- Barbicide Certification 2025
- Milady's Teachers certification
Affiliations
- Completed Time Management and Efficiency Training Adapted for High-Volume Salons
- Active contributor to 'Boost Your Beauty Skills' Forum
- Participant in product safety and sanitation training provided by Milady's
- Certified in Client Awareness, Consultation, and Care Certification by Milady's
- Attending annual Dermalogica product knowledge workshops
- Certified in Nail Sanitation and Disinfection Procedures through Milady's
Timeline
Nail technician Instructor
Hair and Motions beauty Academy
09.2018 - 11.2024
Licensed Skin Care Therapist/Nailcare
Woodhouse Day Spa
08.2018 - 02.2022
Esthetician Instructor
Hollywood Institute of Beauty Careers
06.2016 - 08.2018
Marilyn Monroe Spa
Marilyn Monroe Spas
06.2014 - 06.2016
Nailcare Instructor
Hollywood Beauty Academy
05.2013 - 11.2015
Skin care specialist / Nailcare specialist
Marriot Spa
05.2010 - 02.2012
Some College (No Degree) - Cosmetology
Florida College of Natural Health
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