Sheanodore W. Young Jr.
Raleigh,NC
Summary
Proven leader and effective team manager, demonstrated at McDonald's by elevating customer satisfaction through meticulous attention to detail and proactive service strategies. Expert in employee training and workload balancing, ensuring operational excellence. Excelled in implementing training programs and managing cash procedures, significantly reducing discrepancies and enhancing team performance. Completed the ,NC-HSE standardized, GED with an average score 166 (83rd- percentile).
Overview
1
1
year of professional experience
Work History
Crew Member Team Leader
McDonald's
01.2024 - 08.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Education
GED -
Homeschool
Raleigh, NC01-2024
Skills
- Employee motivation
- Workload balancing
- Team management
- Workplace safety
- Employee training
- Team player
Accomplishments
- Completed the GED test with above average scores
- Promoted to Crew Leader within 3 months of employment
- Was nominated employee of the month by several managers at McDonald's in June 2024
Timeline
Crew Member Team Leader
McDonald's
01.2024 - 08.2024
GED -
Homeschool
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