Shearrane Williams
Sanford,FL
Summary
Highly motivated and results- driven customer service professional, seeking a challenging opportunity to apply skills and acquire more in a new role.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Shipt
05.2021 - Current
- Memorize store layouts to fulfill orders using the shortest, most efficient route
- Track substitutions, inform customers of changes, and serve customers productively
- Communicate with customers to meet order requirements and service expectations
Dispatcher
Alorica
03.2024 - 08.2024
- Maintain a quality result of 90% on calls and an error rate of less than 1%
Adhere to scripts and procedures - Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
- Pay close attention to call details for accurate communication and resolution
- Remain empathetic when interacting with passengers during entrapment situations
- Document and efficiently report all entrapment events
- Ongoing usage of phone and computer systems
Supervisor
Moe's Southwest Grill
06.2017 - 01.2020
- Oversee and manage all areas of the restaurant to Ensure guest satisfaction and increased profitability
- Provide direction to team members regarding operational and procedural issue
- Develop all team members by providing ongoing feedback
- Manage food flow from ordering, receiving, storing and serving to ensure high quality product, proper portioning and low waste
Attractions Associate
Universal Studios Resort
11.2015 - 05.2017
- Operating attractions and providing exemplary guest service which includes the following
- Welcoming and greeting guests, providing guests with information keeping the area neat and organized
- Understanding and demonstrating the proper use of safety practices while opening, operating, and closing the venue
- Maintaining a clean and safe work environment
Education
Associate's Degree - Film
Full Sail University
Winter Park, FLHigh School Diploma -
Oviedo High School
Oviedo, FL05.2014
Skills
- Adaptability
- Critical thinker
- Collaboration
- Communication
- Detail-oriented
- Microsoft Office
- Problem Solving
- Supervisory skills
Timeline
Dispatcher
Alorica
03.2024 - 08.2024
Personal Shopper
Shipt
05.2021 - Current
Supervisor
Moe's Southwest Grill
06.2017 - 01.2020
Attractions Associate
Universal Studios Resort
11.2015 - 05.2017
Associate's Degree - Film
Full Sail University
High School Diploma -
Oviedo High School
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