Sheavonne Young
Birmingham,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Cleaning Technician
Queen Clean LLC
03.2021 - Current
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in residential spaces.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Contributed to a healthy workplace by consistently sanitizing office equipment and surfaces.
Customer Service Specialist
Queen Clean LLC
03.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Amazon Picker
Amazon
11.2021 - 02.2022
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
Customer Service Cashier
Mack's Liquor
08.2019 - 02.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC12.2026
Skills
- Computer Operating Systems
- Basic Networking Devices & Printers
- Issue Troubleshooting
- Software Diagnosis
- User Experience
- System Performance Assessments
- Responding to Technical Questions
- PC Component Diagnostics
- Employee Computer Support
- Software Evaluation
- Computer System Maintenance
- Hardware and Software Configuration
- Microsoft Windows and Office
Certification
- TestOut PC PRO Certification
Timeline
Amazon Picker
Amazon
11.2021 - 02.2022
Cleaning Technician
Queen Clean LLC
03.2021 - Current
Customer Service Specialist
Queen Clean LLC
03.2021 - Current
Customer Service Cashier
Mack's Liquor
08.2019 - 02.2020
Bachelor of Science - Information Technology
Strayer University
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