Heydy Madrid
Mint Hill,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
4
4
years of professional experience
Work History
Owner
FRESH AND CLEAN CLT QUEEN LLC
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2009
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project estimating
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Deep cleaning expertise
- Reliability and punctuality
- Professional Appearance
- Housekeeping
- Cleaning and sanitizing
- Safety Standards and Protocols
- Efficient Cleaning Techniques
- Deep cleaning processes
- Basic maintenance tasks
- Restroom maintenance
- Sweeping and Mopping
Timeline
Owner
FRESH AND CLEAN CLT QUEEN LLC
02.2020 - Current
High School Diploma -
East Mecklenburg High School
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