Sheba Gateau
Miami,FL
Summary
Customer-oriented Supervisor with 1 year of hands-on experience overseeing employee performance and offering knowledgeable guidance and support.
Experienced about managing inventory, documentation, inspecting supplies, overseeing storage, and issuing equipment and materials to unit members in the U.S. Army.
Experienced child welfare case manager in overseeing high case load, maintaining records and supporting court processes. Well-organized, pay strong attention to detail and excellent communication skills. Skilled in providing specific and knowledgeable care to each family.
Passionate registered behavior technician professional who provides Applied Behavior Analysis intervention to children with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dependency Case Manager
Children's Home Society Of Florida
Miami , FL
07.2020 - Current
- Conducted home visits and monitored progress toward achieving established goals.
- Participated in court hearings when applicable to provide testimony regarding client's progress or need for additional services.
- Educated clients on available community resources such as housing assistance programs or food banks.
- Ensured compliance with relevant laws governing confidentiality of records.
- Monitored medication compliance for those assigned under psychotropic medications.
- Collaborated with community partners such as schools, medical providers, probation officers, law enforcement and other agencies to ensure client's needs are met.
- Attended meetings with other professionals involved in the care of the client such as physicians or therapists.
- Provided case management services to clients and their families, including assessment of needs, development of service plans, and coordination of resources.
- Responded to emergency calls from clients or referral sources in a timely manner.
- Coordinated transportation needs for appointments or activities for clients who lack access.
- Maintained documentation related to all services provided according to agency standards.
- Provided crisis intervention services when needed.
- Met regularly with supervisor to review cases and discuss progress made by clients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
Unit Supply Specialist
US Army Reserve
Miami , FL
01.2019 - Current
- Planned and managed resources to consistently meet production, quality, and cost goals
- Managed supply requests, movements and preservation of group supplies
- Completed regular inventory counts to document unit equipment
- Received, inspected and delivered installation supplies and equipment
- Prepared unit and organizational supply documents and operated unit-level computers
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Supervisor
CVS Pharmacy
Miami , FL
04.2019 - 07.2020
- Complied with company policies, objectives and communication goals
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices, and availability.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Adhered to all safety protocols while handling large amounts of money.
- Maintained accurate records of all transactions processed.
- Received payments from customers in the form of cash, checks, or credit cards.
- Performed daily count of currency and coin on hand.
Registered Behavior Technician
Behavior Analysis Inc
Miami , Florida
04.2022 - 12.2023
- Provides Applied Behavior Analysis intervention to children with Autism Spectrum Disorder and/or related disorders
- Collects and displays data in accordance with policies and procedures
- Maintains records in accordance with policies and procedures
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Maintained accurate records of all sessions conducted with students.
- Ensured safety protocols were followed at all times during therapy sessions.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN09-2023
Bachelor of Arts - Psychology
Florida International University
Miami, FL04-2019
Associate of Arts in Psychology -
Miami Dade College
Miami, FL06-2017
Skills
- Goal-oriented
- Active listening
- Experience in leadership
- Planning
- Supervision
- Training & Development
- Conflict resolution
- Friendly, positive attitude
- Organizational skills
- Reliable and trustworthy
- Court Testimony
- Service planning
- Family reunification
- Supervisory skills
- Legal Compliance
- Client Advocacy
- Child Welfare
- Decision-Making
- Heartsaver CPR & First Aid
- Multidisciplinary team collaboration
- Excellent Communication
- Task Prioritization
- Reliability
- Effective Communication
- Problem-Solving
- Relationship Building
- Staff Management
- Risk Analysis
- Microsoft Word, Excel and PowerPoint
- Cultural Awareness
- Adobe
Affiliations
- Painting is one of my favorite hobbies.
Languages
English
Full Professional
Haitian Creole
Native/ Bilingual
Spanish
Elementary
French
Professional
Certification
- Certified Child Welfare Case Manager
- Registered Behavior Technician (RBT)
- Adobe Certified Associate (ACA)
- Armorer
- Combat life Saver
- SALUTE Veterans National Honor Society Certification
- FOUNDATIONS OF LEADERSHIP CERTIFICATE
- ORIENTATION AND LEADERSHIP TRAINING CERTIFICATE
- Psi Chi The International Honor Society in Psychology
Accomplishments
- I was recognized for my participation in a service learning project that was organized at Miami Dade College to raise funds to help children and their families who had no access to electricity.
- I was recognized for my dedication, my contribution and a difference that I had made in a service-learning project at Miami Dade College.
- Battalion Maintenance technician coin was given to me for taking the role to assist my staff sergeant with inventory and providing the battalion with necessary supplies when needed.
- I was nominated by my supervisor because of my good attitude, good spirit, my willingness to work with others and help them, and as well as having a positive impact in my work environment.
- I was nominated by one of my coworkers for doing good and demonstrating common bond values.
Timeline
Registered Behavior Technician
Behavior Analysis Inc
04.2022 - 12.2023
Dependency Case Manager
Children's Home Society Of Florida
07.2020 - Current
Supervisor
CVS Pharmacy
04.2019 - 07.2020
Unit Supply Specialist
US Army Reserve
01.2019 - Current
Master of Science - Psychology
Capella University
Bachelor of Arts - Psychology
Florida International University
Associate of Arts in Psychology -
Miami Dade College
- Certified Child Welfare Case Manager
- Registered Behavior Technician (RBT)
- Adobe Certified Associate (ACA)
- Armorer
- Combat life Saver
- SALUTE Veterans National Honor Society Certification
- FOUNDATIONS OF LEADERSHIP CERTIFICATE
- ORIENTATION AND LEADERSHIP TRAINING CERTIFICATE
- Psi Chi The International Honor Society in Psychology
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