Sheba Israel
Chattanooga,TN
Summary
Dedicated Patient Service Representative with expertise in customer service, HIPAA compliance, and insurance verification. Proven ability to manage patient interactions and enhance the healthcare experience.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Erlanger
Chattanooga, TN
10.2020 - Current
- Managed patient scheduling, ensuring timely appointments and efficient use of resources.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Coordinated with healthcare providers to facilitate seamless communication and information sharing.
- Maintained accurate patient records in electronic health record systems, enhancing data integrity.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
CNA
Sharon's Adult Day Center
Chattanooga, TN
01.2019 - 09.2020
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for each individual.
- Fostered positive relationships with clients through active listening and engagement in social activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
CNA
NHC
Chattanooga, TN
01.2018 - 09.2020
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented client progress accurately, supporting effective communication among care team members.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Trained new staff on proper caregiving techniques and facility protocols.
- Implemented infection control measures, maintaining a clean and safe environment for all clients.
CNA
NHC
Rossville, GA
08.2015 - 03.2017
- Collaborated with interdisciplinary teams to create personalized care plans for clients.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Assisted with personal hygiene tasks, promoting dignity and respect for each individual.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
The Oaks at Limestone
Gainesville GA
01.2013 - 07.2015
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored vital signs and reported changes to nursing staff promptly.
- Trained new staff on proper caregiving techniques and facility protocols.
Food Service Worker
Gainesville High School
Gainesville GA
08.2006 - 07.2012
- Prepared and served nutritious meals to students, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Assisted in inventory management, tracking supplies for efficient operations.
- Trained new staff on food safety protocols and operational procedures.
- Collaborated with team members to streamline meal prep processes, enhancing service efficiency.
- Developed positive relationships with students and staff, fostering a welcoming dining environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Associate of Science - Medical Assistant
Chattanooga College Medical, Dental & Technical Careers
Chattanooga, TN10-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Directing callers
- Verbal and written communication
- Phone etiquette
- Electronic health records
- Appointment reminders
Timeline
Patient Service Representative
Erlanger
10.2020 - Current
CNA
Sharon's Adult Day Center
01.2019 - 09.2020
CNA
NHC
01.2018 - 09.2020
CNA
NHC
08.2015 - 03.2017
CNA
The Oaks at Limestone
01.2013 - 07.2015
Food Service Worker
Gainesville High School
08.2006 - 07.2012
Associate of Science - Medical Assistant
Chattanooga College Medical, Dental & Technical Careers