Shecora myles
Dothan
Summary
Resourceful Customer Service Representative with strong problem-solving and time management skills. Expertise in educating customers and resolving inquiries to enhance satisfaction and operational efficiency. Committed to delivering tailored solutions and positive experiences in fast-paced environments. Eager to contribute to company growth through effective multitasking and adaptability in dynamic settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alberta Health Services
Atlanta
03.2025 - 01.2026
- Assisted patients with inquiries and appointment scheduling efficiently.
- Provided clear information about health services and resources available.
- Resolved patient concerns by actively listening and offering appropriate solutions.
- Maintained accurate records of patient interactions to ensure seamless follow-up and service continuity.
- Instructed patients on healthcare processes and insurance options.
- Collaborated with healthcare staff to enhance overall patient experience.
- Handled sensitive information with confidentiality and professionalism at all times.
- Trained new team members on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by collaborating with other departments to deliver tailored solutions that addressed customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged with customers to identify needs, resolve issues, and provide comprehensive product information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Preloader
USPS
Dothan
12.2023 - 01.2025
- Sorted mail and parcels by size and destination, enhancing processing efficiency.
- Loaded packages onto delivery trucks following established safety protocols.
- Maintained cleanliness and organization of loading areas during shifts.
- Collaborated with team members to streamline loading and unloading processes.
- Followed USPS procedures for handling fragile or special delivery items.
- Trained new employees on loading techniques and safety standards, ensuring adherence to protocols.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Ensured that all products were stored properly in designated areas.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Assisted with unloading trailers manually using tools such as dollies or carts.
- Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Operated forklifts, reach trucks and other power equipment in order to move materials within the warehouse.
Cashier
Bath And Body Store
Dothan
01.2020 - 03.2023
- Maintained cleanliness and organization of the checkout area and store displays.
- Assisted customers in selecting products and provided recommendations.
- Processed customer transactions accurately and efficiently at a retail store.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to ensure a seamless customer service experience.
- Managed inventory levels by restocking shelves and tracking product availability.
- Educated customers about promotions, loyalty programs, and product features.
- Resolved customer inquiries and concerns with professionalism and care.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise regularly.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
North View High School
Dothan, AL05-2020
Skills
- Customer service
- Appointment scheduling
- Patient assistance
- Cash handling procedures
- Problem solving
- Time management
- Team collaboration
- Social perceptiveness
- Decision-making
- Project planning
- Fluent in [language]
- Inventory management
Timeline
Customer Service Representative
Alberta Health Services
03.2025 - 01.2026
Preloader
USPS
12.2023 - 01.2025
Cashier
Bath And Body Store
01.2020 - 03.2023
High School Diploma -
North View High School