Shedrick Sims
Dallas,TX
Summary
Dynamic professional with a proven track record at Holiday Inn Club Vacations, enhancing customer satisfaction and expanding client base through exceptional service and CRM software proficiency. Demonstrated leadership and organizational skills as a Service Member in the United States Marine Corps, securing assets and personnel. Goal-oriented with a focus on achievements, not tasks.
Overview
14
14
years of professional experience
Work History
Customer Sales and Service Expert
Holiday Inn Club Vacations
01.2018 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Service Member
United States Marine Corps
01.2011 - 08.2018
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2008
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Goal oriented
Timeline
Customer Sales and Service Expert
Holiday Inn Club Vacations
01.2018 - Current
Service Member
United States Marine Corps
01.2011 - 08.2018
High School Diploma -
Lake Highlands High School
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