Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

SHEED (SYEED) GOFFIGON

Virginia Beach,Virginia

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

SERVICE ADVISOR

HALL TOYOTA
10.2019 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Advisor

PRIORITY INFINITY
07.2023 - 04.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Sales Representative

4 Wheel Parts
10.2016 - 10.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

High School Diploma -

Northampton High School
Eastville, VA
06.1990

Skills

  • Complex Product Knowledge
  • Workflow Management
  • Understanding Customer Needs
  • Sales and Upselling
  • Information Updates
  • Listening Skills
  • Customer Retention Strategies
  • Revenue Generation
  • Customer Relationship Management
  • Excellent Communication
  • Warranty Claims Process Management

Timeline

Service Advisor

PRIORITY INFINITY
07.2023 - 04.2025

SERVICE ADVISOR

HALL TOYOTA
10.2019 - Current

Sales Representative

4 Wheel Parts
10.2016 - 10.2019

High School Diploma -

Northampton High School
SHEED (SYEED) GOFFIGON