Sheehan Gonsalves
Decatur,GA
Summary
Detail-oriented professional with experience in inventory management and customer support. Manages stock levels and optimizes product listings to enhance visibility on e-commerce platforms. Committed to ensuring customer satisfaction through effective communication and problem-solving.
Motivated individual skilled in supporting team operations and enhancing workflow efficiency. Demonstrates adaptability in fast-paced environments while assisting with day-to-day tasks. Dedicated to providing constructive feedback and training to colleagues for continued professional growth.
Overview
2
2
years of professional experience
Work History
Amazon FBA Seller
Leo
03.2025 - Current
- Managed inventory levels, ensuring accurate stock availability and timely replenishments.
- Optimized product listings to enhance visibility and improve search rankings on Amazon platform.
- Analyzed sales data to identify trends and adjust pricing strategies for competitive advantage.
- Coordinated fulfillment processes, ensuring efficient order processing and customer satisfaction.
- Increased efficiency in pro shop operations, handling retail transactions and inventory management.
- Provided exceptional customer support through effective communication and problem-solving.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
American Deli
Sean
01.2024 - 03.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed team operations to ensure efficient workflow and adherence to safety protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback and guidance for development.
- Oversaw scheduling and resource allocation, optimizing workforce efficiency across various projects.
- Developed and implemented training programs for new staff to enhance productivity and service quality.
- Monitored employee performance, providing constructive feedback to foster professional growth and development.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Education
High School Diploma -
South West Dekalb
Decatur, GA01.2026
Skills
- Inventory replenishment
- Product reviews management
- Amazon analytics
- Product sourcing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Achieved a promotion by completing my assessments on time with accuracy and efficiency.
- Supervised team of 3/4 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Amazon FBA Seller
Leo
03.2025 - Current
American Deli
Sean
01.2024 - 03.2025
High School Diploma -
South West Dekalb