Summary
Overview
Work History
Education
Skills
Timeline
Certification
VOLEENTEER WORK (TAXES) vita certification
Intern

SHEENA ADAMS

Cadet,MO

Summary

Safety-conscious DELIVERT EXPERT well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional in both demeanor and appearance. Service-oriented driver with 15 years of experience delivering to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

DELIVERY EXPERT

DOMINOS
ARNOLD, MISSOURI
10.2022 - 12.2023
  • Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Interpreted maps and followed written and verbal directions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Reported customer questions, issues and complaints to management.
  • Submitted receipts and money received from deliveries at end of each shift.

CUSTOMER SERVICE REPRESENATIVE

DOMINOS
FENTON, MISSOURI
03.2019 - 01.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

LEAD MIDNIGHTCASHIER

Caseys's General Stores
POTOSI, MISSOURI
03.2015 - 04.2019
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.

Education

High School Diploma -

POTOSI SENIOR HIGH
Potosi, MO
03.2024

Skills

  • Delivery scheduling
  • Route delivery
  • Safe driving
  • Safety protocols and procedures
  • Route planning
  • GPS navigation
  • Local area route knowledge
  • Route Navigation
  • Registered mail protocols

Timeline

DELIVERY EXPERT

DOMINOS
10.2022 - 12.2023

CUSTOMER SERVICE REPRESENATIVE

DOMINOS
03.2019 - 01.2021

LEAD MIDNIGHTCASHIER

Caseys's General Stores
03.2015 - 04.2019

High School Diploma -

POTOSI SENIOR HIGH

Certification

  • Licensed DRIVER - OVER 20 YRS
  • TAX Training - 1 SEASON VITA TRAINING

VOLEENTEER WORK (TAXES) vita certification

FOR 1 TAX SEASON DID TAXES WITH SAME CERIFICATION AS MY SUPERVISOR

FILED PAPERS AS NEEDED

OFFICE WORK

CLERICAL RESPONSIBILITIES

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SHEENA ADAMS