Sheena Ahmed
Louisville
Summary
Graduate of Phlebotomy Training Specialists of Independence, Ohio and Nationally Certified Phlebotomy Technician.
Overview
22
22
years of professional experience
Work History
Keyholder, closeout manager
Marc's MGI
Salem, OH
04.2006 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on store procedures and customer service standards.
- Oversaw cash handling processes, including register balancing and deposit preparation.
- Maintained inventory accuracy through regular stock checks and product displays.
- Assisted customers with inquiries, providing prompt and friendly service at all times.
- Assisted customers with product selection and resolving complaints.
- Coordinated schedules for multiple departments to enhance operational efficiency.
CDCA
First Step Recovery
Warren, OH
10.2019 - 10.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted clients with daily routines and coping strategies.
- Facilitated group sessions to promote peer support and engagement.
- Served as a role model for clients by demonstrating professional behavior at all times.
- Developed positive relationships with patients based on trust, respect, and empathy.
- Monitored client behavior and reported any concerns to supervisors.
Therapeutic Support Staff Member
Comprehensive Children And Family Services
Sharon, PA
10.2018 - 08.2019
- Provided direct support to children during therapeutic sessions.
- Assisted families in accessing community resources and services.
- Implemented behavior management techniques to promote positive interactions.
- Documented client progress and maintained accurate records of services provided.
- Created age-appropriate activities designed to foster healthy emotional growth in children.
- Collaborated with other professionals such as teachers, psychologists, psychiatrists, and social workers to promote positive outcomes.
Office Manager
Nemenz IGA
Canfield, Ohio
04.2004 - 10.2006
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reconciled deposits and balanced daily paperwork
- Resolved customer complaints or answered customers' questions.
Education
Phlebotomy -
Phlebotomy Training Specialists
Independence, OH06-2026
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH05-2009
Canfield High School
Canfield, OH06-2004
Skills
- Venipuncture Procedures
- Butterfly Venipuncture
- Capillary Puncture
- Staff training
- Product ordering
- Store operations
- Employee scheduling
- Customer service
- Multitasking
- Superior work ethic
- Time management
- Problem solving
- Effective communication
- Leadership skills
- Personnel scheduling
Timeline
CDCA
First Step Recovery
10.2019 - 10.2019
Therapeutic Support Staff Member
Comprehensive Children And Family Services
10.2018 - 08.2019
Keyholder, closeout manager
Marc's MGI
04.2006 - Current
Office Manager
Nemenz IGA
04.2004 - 10.2006
Bachelor of Arts - Psychology
Youngstown State University
Canfield High School
Phlebotomy -
Phlebotomy Training Specialists