Sheena Ezell
Philadelphia,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Account Manager
Republic Services
10.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Some College (No Degree) -
Peirce College
Philadelphia, PASkills
- Account management
- Acquiring new customers
- Report writing
- Persuasive communication expertise
- Sales solution
- Coordinating paperwork
- Sales force training
- Customer Service
- Issue resolution
- Excellent communication skills
- Revenue retention
- Business negotiation
Accomplishments
Winning two gold awards for 2022 & 2023
with one sliver for 2020 while employed At Republic Services. ( Current Employer )
Timeline
Account Manager
Republic Services
10.2019 - Current
Some College (No Degree) -
Peirce College
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