Sheena Garrison
Oklahoma City,OK
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Vital Records Statistics Specialist
Oklahoma State Department of Health
, OK
01.2024 - Current
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Display strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
Catering Captain
People Ready Staffing
Oklahoma City, OK
02.2022 - 01.2024
- Oversaw the breakdown of catering stations following completion of each event ensuring all leftover items were properly stored away.
- Controlled portion sizes when plating meals according to established guidelines.
- Ensured that all safety regulations were followed during preparation, storage and serving of food items.
- Managed buffet lines at larger events ensuring guests received appropriate amounts of food in an efficient manner.
- Inspected work areas regularly to make sure they were clean, organized and properly stocked with necessary supplies.
- Supervised the setup of banquet tables, chairs and other equipment for catered events.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Remote Customer Service
AAA Roadside Assistance
Oklahoma City, OK
04.2019 - 02.2022
- Provided excellent customer service by greeting customers, responding to queries and resolving issues.
- Provided customer service assistance to travelers.
- Collaborated with dispatch to assist clients with roadside needs.
- Worked out of multiple systems to utilize, GPS tracking to find customers.
- Reading maps
Education
Associate of Science - Physical Therapy
Northeastern Oklahoma A&M College
Tulsa, OK01-2026
Skills
- Customer Relations
- Quality Assurance
- Root Cause Analysis
- Resource Allocation
- Time management abilities
- Excellent Communication
- Teamwork and Collaboration
- Goal Setting
- Attention to Detail
- Self Motivation
- Analytical Skills
- Professionalism
- Problem-solving abilities
- Active Listening
- Organizational Skills
- Time Management
- Adaptability and Flexibility
- Reliability
Timeline
Vital Records Statistics Specialist
Oklahoma State Department of Health
01.2024 - Current
Catering Captain
People Ready Staffing
02.2022 - 01.2024
Remote Customer Service
AAA Roadside Assistance
04.2019 - 02.2022
Associate of Science - Physical Therapy
Northeastern Oklahoma A&M College