Jackie Willison
Amministration
Hagerstown,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Vital Records
Washington County Health Department
04.2010 - Current
- Observed strict procedures to maintain data and plan participant confidentiality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the Health Department alike.
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
Dental Receptionist
Washington County Health Department
01.2000 - 02.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Drug and Alcohol Prevention Program Specialist
Washington County Health Department
04.2005 - 04.2007
- Secured funding for program initiatives through grant writing and maintaining relationships with donors.
- Organized community outreach efforts to raise awareness about available resources for those affected by substance abuse.
- Managed program budget responsibly, allocating resources effectively to maximize impact on participants'' lives.
- Established partnerships with local schools to implement age-appropriate drug and alcohol education programs.
- Increased community awareness of drug and alcohol issues through organizing educational events and campaigns.
- Coordinated with law enforcement agencies to address drug-related criminal activity in the community, strengthening public safety measures.
- Served as a resource person for families seeking guidance on addressing substance abuse issues within their households.
- Collaborated with local organizations to enhance support networks for individuals struggling with substance abuse.
Cummunity Outreach Worker
Washington County Health Department
03.1995 - 04.2005
- Implemented creative marketing strategies to promote awareness of available services within the Health Department.
- Improved public awareness of available resources by distributing informational materials and addressing community members'' needs.
- Enhanced community engagement by organizing and facilitating outreach events and workshops.
- Maintained accurate records of client interactions and progress towards goals, ensuring continuity of care across multiple service providers involved in each case.
- Conducted home visits to assess the living conditions and needs of clients, providing personalized support plans to improve their quality of life.
Education
Associate of Arts - Physiology
High School Diploma -
05-1980
Skills
Customer relations
Problem resolution
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Paperwork processing
Order processing
Documentation
Prioritization
Timeline
Vital Records - Washington County Health Department
04.2010 - Current
Drug and Alcohol Prevention Program Specialist - Washington County Health Department
04.2005 - 04.2007
Dental Receptionist - Washington County Health Department
01.2000 - 02.2012
Cummunity Outreach Worker - Washington County Health Department
03.1995 - 04.2005
Hagerstown Community College - Associate of Arts, Physiology
Burrell High School - High School Diploma,
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