Sheena Hamer
Horn Lake,MS
Summary
Motivated professional aiming to join an engaging team, enhancing skills while contributing to organizational achievements.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Armstrong Relocation
12.2022 - Current
- Processed accurate and timely payments to drivers and sales personnel for completed duties.
- Entered and corrected charges in the PRIC system to ensure accurate billing.
- Analyzed orders and made adjustments to ensure accuracy prior to rating and compensation.
- Coordinated with agents, supervisors, and other staff to obtain accurate information and documents through email, telephone, NetSuite, or ServiceNow.
- Requested documentation from agents to release orders.
- Navigated multiple systems and screens simultaneously to manage tasks efficiently.
Document Analyst
Randstad (Armstrong Relocation)
06.2022 - 12.2022
- Analyzed, organized, and filed documents to ensure accurate retrieval and compliance.
- Forwarded documents to the appropriate queue for timely corrections.
- Communicated with supervisor, centerboard, and staff to address documentation corrections promptly.
- Search, print and scan documentations into centerboard.
- Create invoices and send out to various accounts.
- Updated invoices to reflect accurate status, facilitating timely processing and payment.
- Created read receipts for distribution to confirm document receipt.
Front Desk Receptionist
Randstad (Case Management)
02.2022 - 03.2022
- Greeted staff and patients at front desk, creating a welcoming environment.
- Answer inbound calls.
- Transfer calls to appropriate staff.
- Schedule/reschedule appointments.
- Responded to inquiries and resolved issues, enhancing patient satisfaction.
- Conducted temperature checks for patients and staff, ensuring health and safety compliance.
Customer Service Coordinator
Baptist Medical Group
11.2019 - 10.2021
- Managed front desk operations in absence of staff, ensuring continuity of service.
- Ensured customer satisfaction by maintaining an organized and efficient work facility.
- Answer inbound/outbound calls.
- Take and direct messages to the necessary staff member in a timely manner.
- Verify insurance with carriers and patients.
- Collected deductibles and co-pays in accordance with patients' insurance plans, facilitating smooth billing processes.
- Perform daily and monthly close out procedure for cash balancing.
- Maintain knowledge of the office, policies, and insurance.
- Trained new staff members on company procedures and policies.
- Administrative duties (fax, scan, copy).
Customer Service Representative
Title Max
11.2018 - 11.2019
- Managed inbound and outbound calls, providing timely assistance to customers.
- Reviewed records to deliver accurate feedback and resolve customer inquiries.
- Oversaw incoming payments and cash drawer, ensuring accurate deposits.
- Administrative duties including scan, fax, copy and data entry.
- Create and file folders for proper documentation.
- Schedule appointments and commitments.
- Maintain a clean and presentable work environment.
Sales Associate
Edge
09.2018 - 11.2018
- Initiated conversations to identify and address customer needs.
- Prepared merchandise for purchase, ensuring product availability and presentation.
- Maintained clean, organized sales floor to enhance customer shopping experience.
- Welcomed customers at store entrance.
- Rearranged stock, adding signage and retag.
Data Entry
General Session Court (Criminal)
07.2017 - 03.2018
- Input and corrected tickets, enhancing data integrity.
- Reviewed and validated documentation to ensure compliance and accuracy.
- Verify, analyze and link appropriate information to the correct case.
- Created documentation for jail annex, facilitating access to critical information.
- Trained incoming interns and temporary employees.
- Observe and analyze court cases.
- Provided customer service through switchboard operations.
Intern
General Session Court (Criminal)
01.2017 - 04.2017
- Verified, analyzed, and linked appropriate information to corresponding cases for effective case management.
- Reviewed and validated documentation to ensure accuracy and compliance.
- Observed court cases to gain insights into legal proceedings and enhance understanding of courtroom dynamics.
Education
BACHELORS - Criminal Justice
University of Memphis
Memphis, TN05-2017
Skills
- NetSuite expertise
- Microsoft Office
- Data entry
- 10-key typing
- Typing speed 56 WPM
- Odyssey system
- TLX system
- BlueZone experience
- PRIC for Armstrong Relocation
- Office experience
- Customer service
- Telephone etiquette
Volunteer Experience
During my employment career, I have exceeded in several leadership roles. By my managers acknowledging my great work ethics, I was given the opportunity to train my fellow incoming colleagues men and women on numerous occasions. With my hard work and dedication, I’ve managed to operate a front desk clinic by myself with multiple providers. My drive, willingness to learn and to help others has led me to be a great follower and leader.
Timeline
Billing Specialist
Armstrong Relocation
12.2022 - Current
Document Analyst
Randstad (Armstrong Relocation)
06.2022 - 12.2022
Front Desk Receptionist
Randstad (Case Management)
02.2022 - 03.2022
Customer Service Coordinator
Baptist Medical Group
11.2019 - 10.2021
Customer Service Representative
Title Max
11.2018 - 11.2019
Sales Associate
Edge
09.2018 - 11.2018
Data Entry
General Session Court (Criminal)
07.2017 - 03.2018
Intern
General Session Court (Criminal)
01.2017 - 04.2017
BACHELORS - Criminal Justice
University of Memphis