Sheena Jenkins
Birmingham,AL
Summary
Dedicated Customer Service Representative with strong problem-solving and communication skills. Experienced in resolving customer complaints and providing personalized assistance, ensuring satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
Birmingham, Alabama
08.2023 - 07.2026
- Assisted customers with product inquiries and service requests, enhancing overall satisfaction.
- Maintained product displays to optimize customer engagement and experience.
- Collaborated with team members to enhance overall service delivery quality.
- Educated customers on store policies and promotions, fostering greater awareness and understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers through personalized assistance and support, improving customer loyalty.
Key Holder
American Freight Furniture and Mattress
Birmingham, Alabama
01.2020 - 04.2022
- Managed inventory levels and organized stockroom for efficient operations.
- Processed sales transactions accurately using point-of-sale system.
- Maintained store cleanliness and visual merchandising standards consistently.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
Customer Service Associate
dirt cheap
Birmingham, Alabama
10.2018 - 07.2020
- Assisted customers with product inquiries and provided information on promotions.
- Resolved customer complaints efficiently and maintained a positive service experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store cleanliness and organized merchandise displays to enhance shopping experience.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Handled returns and exchanges, ensuring compliance with store policies and procedures.
- Engaged with customers to build rapport and foster loyalty to the brand's values.
Customer Service Cashier
Captain Ds Seafood Restaurants
Birmingham, Alabama
09.2017 - 11.2019
- Processed customer transactions efficiently at a fast-paced seafood restaurant.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
Customer Care Representative
miricle deliverence temple
Birmingham, Alabama
01.2010 - 03.2015
- Assisted clients with inquiries regarding services and programs offered by the temple.
- Handled customer complaints with empathy and provided timely resolutions.
- Coordinated communication between clients and spiritual leaders to ensure clarity.
- Managed appointment scheduling for counseling and community events effectively.
- Maintained accurate records of client interactions and service requests consistently.
- Facilitated feedback collection from clients to enhance service offerings regularly.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2004
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Sales transactions
- Visual merchandising
- Inventory management
- Client communication
- Relationship building
- Team collaboration
- Empathetic listening
- Problem solving
- Customer satisfaction measurement
Timeline
Customer Service Representative
Walmart
08.2023 - 07.2026
Key Holder
American Freight Furniture and Mattress
01.2020 - 04.2022
Customer Service Associate
dirt cheap
10.2018 - 07.2020
Customer Service Cashier
Captain Ds Seafood Restaurants
09.2017 - 11.2019
Customer Care Representative
miricle deliverence temple
01.2010 - 03.2015
High School Diploma -
Huffman High School