Sheena Knicley
Fort Mitchell,AL
Summary
Dedicated sales and operations associate with a strong background in cross-functional teamwork and inventory management. Expertise in maintaining operational efficiency and ensuring customer satisfaction through effective communication and workplace safety practices.
Overview
9
9
years of professional experience
Work History
Sales and (Gun) Range Associate
Shooters of Columbus
Columbus, GA
03.2026 - Current
- Assisted in daily operations and customer service activities to enhance guest experiences.
- Collaborated with team members to maintain cleanliness and organization of the facility.
- Supported inventory management by tracking supplies and restocking as needed.
- Handled transactions efficiently while maintaining accuracy in cash handling procedures.
- Engaged with customers to provide product information and resolve inquiries promptly.
- Adapted quickly to changing environments, demonstrating flexibility in response to customer demands.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Shipping and Receiving Lead (Position Eliminated)
Hanger Clinic: Prosthetics & Orthotics
Roanoke, VA (In Person, Then Remote)
09.2019 - 03.2026
- Utilized OPIE, NextGen, HD/Coupa, SPS Hanger Store
- Oversaw daily shipping and receiving operations to ensure timely and accurate order fulfillment.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Managed inventory control processes, maintaining optimal stock levels through effective tracking systems.
- Trained and mentored team members on best practices in shipping procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced errors in shipping documentation.
- Collaborated with cross-functional teams to streamline supply chain communication and resolve discrepancies.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Proactively identified issues or bottlenecks in the supply chain that could impact delivery times and worked collaboratively to resolve them swiftly.
- Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
- Streamlined shipping and receiving processes by implementing an efficient inventory management system.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Trained and mentored team members on safety protocols and efficient workflow practices.
- Coordinated shipping and receiving operations to ensure timely distribution of prosthetic and orthotic devices.
Certified 911 Public Safety Telecommunicator
Fairbanks Emergency Communications Center
Fairbanks, AK
09.2017 - 02.2019
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Provided accurate information to dispatchers and responders during time-sensitive situations.
- Maintained calm and collected demeanor while assisting distressed callers in crisis situations.
- Coordinated with local law enforcement and emergency services to ensure rapid response times.
- Utilized Computer-Aided Dispatch (CAD) systems to log incidents and track response activities accurately.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Managed emergency calls, prioritizing responses based on urgency and available resources.
- Monitored multiple radio frequencies to maintain situational awareness during emergencies.
- Led crisis management drills, fostering team preparedness and operational readiness in high-stress situations.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
No Degree - Psychology, Justice Studies, Criminal Justice
James Madison University
Harrisonburg, VA01.2010
High School Diploma -
Bassett High School
Bassett, VA06.2007
Skills
- Attention to detail
- Microsoft Suite knowledge
- NextGen Electronic Health Record (EHR) familiarity
- ProQA and multi-channel dispatch experience
- Workplace safety
- Courteous and professional
- Work Planning and Prioritization
- Product knowledge
- Data entry
- Cross-functional teamwork
- Cash handling
- Customer engagement
Timeline
Sales and (Gun) Range Associate
Shooters of Columbus
03.2026 - Current
Shipping and Receiving Lead (Position Eliminated)
Hanger Clinic: Prosthetics & Orthotics
09.2019 - 03.2026
Certified 911 Public Safety Telecommunicator
Fairbanks Emergency Communications Center
09.2017 - 02.2019
No Degree - Psychology, Justice Studies, Criminal Justice
James Madison University
High School Diploma -
Bassett High School