Sheena Laird
Gators Portside
Merritt Island
5
years of professional experience
Dynamic professional with extensive experience in customer service at Gators Portside, excelling in fast-paced environments. Proven ability to enhance guest satisfaction through strong communication and problem-solving skills. Recognized for training new staff and maintaining high service standards, demonstrating adaptability and attention to detail in every interaction.
Work History
Waitress
5 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Accurately took and processed food and beverage orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
- Assisted in training new hires on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
Installation Coordinator
1 Year 4 Months- Coordinated installation schedules, ensuring timely delivery and setup of products for clients.
- Communicated with clients to clarify installation requirements and address inquiries promptly.
- Managed inventory of installation materials, optimizing supply levels for efficient project execution.
- Collaborated with team members to resolve installation issues, enhancing overall customer satisfaction.
- Assisted in training new staff on installation procedures and safety protocols to ensure compliance.
- Evaluated feedback from clients post-installation, implementing suggestions for service improvement initiatives.
- Streamlined communication between departments, facilitating smoother project handoffs and reducing delays.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Implemented new inventory management system for increased efficiency in tracking materials and tools required for each project.
- Assisted in hiring and training new installers, contributing to a skilled and efficient workforce.
- Conducted regular site visits to ensure compliance with safety regulations, minimizing workplace accidents and promoting a safe working environment.
Personal Assistant
1 Year 1 Month- Managed daily scheduling and calendar coordination for executives, ensuring optimal time management.
- Organized and prioritized incoming communications, streamlining response processes for improved efficiency.
- Coordinated travel arrangements, including itineraries and accommodations, enhancing logistical planning.
- Assisted in preparing reports and presentations, contributing to effective internal communication strategies.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
Waitress
1 Year 2 Months- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Accurately took and processed orders using point-of-sale systems.
- Collaborated with kitchen staff to deliver timely meal service and address customer needs.
- Assisted in training new staff on restaurant policies and service protocols.
- Managed multiple tables efficiently while maintaining attention to detail in service delivery.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Communication
Problem Solving
Adaptability
Organization
Time Management
Attention to Detail
Physical Stamina
Timeline
Waitress
Gators Portside
03.2026 - CurrentRead More
Installation Coordinator
The Net House
06.2023 - 10.2024Read More
Personal Assistant
TQ Security Install Inc
01.2022 - 02.2023Read More
Waitress
The Melting Pot Restaurants Inc.
12.2021 - 02.2023Read More
Merritt Island High School
High School Diploma
Read More