Sheena LeBan
Houston
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sutherland
10.2017 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Concentrix
08.2016 - 09.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Associate of Science - Pharmaceutical Sciences
Houston Community College
Houston, TX07-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
Sutherland
10.2017 - 02.2025
Customer Support Specialist
Concentrix
08.2016 - 09.2018
Associate of Science - Pharmaceutical Sciences
Houston Community College
Similar Profiles
Rhianhnon ScottRhianhnon Scott
Team Manager at SutherlandTeam Manager at Sutherland
Elisha GilmoreElisha Gilmore
Customer Service Representative at SutherlandCustomer Service Representative at Sutherland
Janique BullockJanique Bullock
Remote Customer Service Representative at SutherlandRemote Customer Service Representative at Sutherland