Sheena Lee
Summary
Results-driven Event Operations professional with 4 years of leadership in corporate hospitality and facilities management. Certified Google Project Manager skilled in driving KPI compliance and vendor coordination across multi-building campuses. Delivers high-touch event experiences and enhances guest services to consistently meet client objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reception Ambassador/Event Coordinator at IBM
Flik Hospitality Group / Rapport – Compass Group USA
New York
12.2024 - Current
- Lead front-of-house operations for a Fortune 500 corporate headquarters, creating seamless, executive-level workplace experiences that reflect IBM's brand standards and hospitality vision.
- Appointed as the front-of-house experience lead for IBM's New York flagship, delivering high-touch hospitality to executives, employees, and guests while managing event programming operations and cross-functional vendor coordination.
- Acted as primary contact for all events and VIP visits, managing event data entry in Tripleseat, producing run-of-show documents, and generating branded Wi-Fi credentials and directional signage.
- Managed guest registration and security compliance through IBM Visitors Log, verifying credentials for employees and inter-office visitors via w3ID to ensure a secure and welcoming environment.
- Own facilities ticket submissions through TRIRIGA, maintaining KPI compliance and compiling operational reporting data across the team to support performance visibility.
- Provide clear, proactive communication to vendors, catering staff, and facilities partners — reducing day-of disruptions and ensuring all service providers operate in sync.
- Engaged guests by delivering exceptional service and hospitality experiences that fostered positive interactions and satisfaction.
- Greeted international dignitaries at events, ensuring they felt welcomed and valued.
- Maintained professionalism and efficiency while working closely with leadership.
Event Coordinator & Facility Coordinator
Jones Lang LaSalle (JLL)
New York
07.2021 - 01.2024
- Progressed through roles at JLL over 2.5 years, advancing from Receptionist to Facility Coordinator to Event Coordinator — supported corporate campuses for Google and Nike with ownership over event strategy, operational standards, and client relationships.
- Developed event timelines and schedules to ensure smooth execution of activities.
- Collaborated with cross-functional teams to align event objectives with business goals.
Event Coordinator at Nike New York Headquarters
Nike
New York
06.2023 - 01.2024
- Functioned as the primary operational liaison for events at Nike's NYHQ, coordinating room reservations, AV and IT support, catering services, package and furniture logistics, and guest services across all in-house events using event management platforms, including Cvent and Ungerboeck.
- Coordinated end-to-end logistics for large-scale, multi-faceted events, ensuring seamless vendor communication and service delivery with minimal disruption to building operations.
- Managed vendor relationships to ensure seamless event execution.
- Developed event timelines and schedules for efficient planning processes.
- Developed and sustained proactive client relationships, consistently achieving — and frequently exceeding — contractually defined service level expectations.
- Facilitated communication between stakeholders to align event objectives and details.
- Collaborated with clients to identify their goals and expectations from the event.
- Collaborated with internal teams to facilitate timely delivery of products and services, ensuring successful event execution.
- Provided on-site support during events, addressing problems promptly.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Identified cost-reduction opportunities and operational improvements, presenting actionable recommendations to leadership for implementation.
- Supported space planning activities and served as the key site contact for landlord relations and building access management.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Facility Coordinator of Events
Google
New York
08.2022 - 06.2023
- Owned and maintained all event spaces and storage areas — organizing and labeling inventory systems that improved team efficiency and reduced setup time for recurring events.
- Consistently met and exceeded Key Performance Indicators, contributing to a culture of service excellence as reflected in ongoing positive client feedback.
- Recommended and implemented initiatives that improved operational performance, enhancing service delivery site-wide.
- Streamlined interdepartmental communication, improving speed of problem-solving.
- Authored and maintained Standard Operating Procedures (SOPs) and emergency response documentation, ensuring site-wide operational consistency and regulatory compliance.
- Supported development of project plans and timelines for various initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Active member of 'The Connection Project,' a Diversity & Inclusion Workstream — demonstrating leadership beyond job scope and commitment to inclusive workplace culture.
Receptionist
Google
New York
07.2021 - 07.2022
- Delivered consistently exceptional front-of-house experiences for Google employees and guests — establishing a welcoming environment that reflected the company's culture of inclusion and hospitality.
- Delivered outstanding customer service during all interactions with both internal staff and external clients.
- Managed reception inventory for office and badge supplies, maintaining optimal stock levels to support uninterrupted operations.
- Provided comprehensive event and guest support including bulk badge requests, signage deployment, and FDOB/RTO supply management for major events and executive visits.
- Submitted and resolved Google Unified Ticket work orders with urgency and accuracy, achieving KPI compliance and logging a high volume of Good Catches and Near Miss reports.
- Acted as Subject Matter Expert for 'Safety Moments' communications, sending out timely, company-wide safety updates every day without exception.
- Maintained all client contract requirements and consistently met or exceeded every Key Performance Indicator within the scope of the role.
Education
Bachelor’s Degree - Vocal Performance, Classical Music
Nyack College
Manhattan06-2006
Skills
- Client Relationship Management
- Verbal communication
- Presentation skills
- Team Collaboration
- Cross-Cultural Awareness
- Adaptability
- Time Management
- Problem Solving
- Decision Making
- Stress Tolerance
- Leadership
- Mentorship
- Critical Thinking
Certification
- Google Project Management Professional (PMP), 06/21/25, Queens, NY
Strengths
Leadership, Critical Thinking, Problem Solving, Time Management, Adaptability, Stress Tolerance, Decision Making, Mentorship & Coaching, Team Collaboration, Cross-Cultural Awareness, Client Relationship Management, Excellent verbal and written communication, Fluent in English, Experienced presenter and written communicator
Event Software
- Cvent
- Ungerboeck
- Tripleseat
- TRIRIGA
- Google Unified Ticketing System
- Microsoft Office Suite
Timeline
Reception Ambassador/Event Coordinator at IBM
Flik Hospitality Group / Rapport – Compass Group USA
12.2024 - Current
Event Coordinator at Nike New York Headquarters
Nike
06.2023 - 01.2024
Facility Coordinator of Events
Google
08.2022 - 06.2023
Event Coordinator & Facility Coordinator
Jones Lang LaSalle (JLL)
07.2021 - 01.2024
Receptionist
Google
07.2021 - 07.2022
Bachelor’s Degree - Vocal Performance, Classical Music
Nyack College