Sheena Loza
Summary
Passionate and driven professional with strong commitment to excellence, goal-setting, and continuous growth. Dedicated to delivering exceptional customer service, fostering meaningful connections, and creating positive experiences. Highly organized, collaborative, and adaptable, with a deep appreciation for diverse cultures and backgrounds. Motivated by the opportunity to help others, finding fulfillment in making a difference. Thrives in dynamic environments that present challenges and opportunities for personal and professional development.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Four Seasons Hotels and Resorts
Maui Hawaii
07.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assistant Manager
Roche Harbor Resort
01.2022 - 10.2023
- Manage staff and assign duties throughout the day
- Assisted in training the newly hired to ensure superior customer service and conflict resolution strategies were implemented to maintain a high level of customer loyalty
- Execute top-quality customer service, including greeting guests in a friendly manner as they arrived, receiving orders, and accommodating the needs and request of customer daily
- Competently utilized POS to process customer orders, complete payment transaction, and issue receipts
Server
Rocky Bay Cafe
01.2021 - 01.2022
- Answered questions about menu selection and made recommendation when requested
- Delivered exceptional, friendly and fast service
- Skillfully anticipated and addressed guest's needs
- Make drinks according to standards or specified by the customers
- Managed closing duties, including restocking items and reconciliation of the cash drawer
Line Cook
Roche Harbor Resort Special Events/Lime Kiln Cafe
01.2019 - 01.2021
- Learn preparation for all menu items in accordance with Roche Harbor standards
- Maintain extensive knowledge of all the menu items, ingredients, and preparation
- Handle high-volume gas range prep and execution, ensuring all orders are cook promptly, accurately, and to order
- Rotate among fry, flat-top, and pantry station maintaining clean work environment up to all health and safety standards
Fine Dining Server
Cafe 51 Restaurant
Park City, USA
01.2018 - 01.2019
- Assisted guests with making menu choices in an informative and helpful fashion
- Effectively communicated with the kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction with the each food course and beverages
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counter floor, storage areas, and service refrigerators
Front Desk
District 21 Hotel
Iloilo City, Philippines
01.2018 - 10.2018
- Greet and welcome guest
- Provide accurate information in-person, phone or via email
- Arrange travel and accommodations and prepare voucher
Education
Bachelor of Science - Cruise Ship Management, Hotel and Restaurant Management
John B. Lacson Foundation Maritime University Inc.
Ilo-ilo01.2018
Skills
- Strong multitasking
- Customer service
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Handling complaints
- Relationship building
- POS system operations
- Menu memorization
- Reservations coordination
- Hospitality management
- Dietary restriction knowledge
Training
- Hotel Seminars on rooms, Events Management, and Banquet Operations, 03/01/17
- Immersion Training Program
- Crowd Management
- Basic Training
- Housekeeping NCII and NCIII
- Shipboard Training
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Restaurant Hostess
Four Seasons Hotels and Resorts
07.2024 - Current
Assistant Manager
Roche Harbor Resort
01.2022 - 10.2023
Server
Rocky Bay Cafe
01.2021 - 01.2022
Line Cook
Roche Harbor Resort Special Events/Lime Kiln Cafe
01.2019 - 01.2021
Fine Dining Server
Cafe 51 Restaurant
01.2018 - 01.2019
Front Desk
District 21 Hotel
01.2018 - 10.2018
Bachelor of Science - Cruise Ship Management, Hotel and Restaurant Management
John B. Lacson Foundation Maritime University Inc.