Summary
Overview
Education
Work History
Skills
Certification
Timeline
GeneralManager

Sheena McDuffie

Cleveland,OH

Summary

Dynamic General Manager with a proven track record at Wingstop, excelling in operations management and team building. Enhanced employee training programs and streamlined scheduling, resulting in improved efficiency. Adept at problem resolution and fostering collaboration, ensuring a motivated workforce and optimized service delivery. Committed to achieving operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Education

Associate of Applied Science - Criminal Justice

Bryant & Stratton College
Cleveland, OH
05.2012

Work History

General Manager

Penn Station
07.2025 - Current
  • Assisted in daily operations, ensuring smooth workflow and efficiency.
  • Supported team by learning safety protocols and office procedures.
  • Collaborated with management to improve service delivery processes.
  • Engaged with staff to identify areas for improvement and implement solutions.

General Manager

Wingstop
03.2023 - 07.2025

Led personnel without oversight.

Oversaw inventory processes to maintain accurate records.

Streamlined team scheduling to enhance operational efficiency.

Led initiatives to enhance employee training programs.

Processed payroll data with accuracy.

Streamlined labor operations.

Coordinated truck deliveries for store operations.

Stower

Amazon
01.2021 - 03.2023
  • Operated material handling equipment to efficiently stow products in designated locations.
  • Maintained organization and cleanliness of work area to ensure safety and compliance standards.
  • Collaborated with team members to optimize workflow and reduce bottlenecks during peak hours.
  • Conducted quality checks on incoming inventory to guarantee accuracy and condition before stowing.

Correction Officer

Cuyahoga County Justice Center
12.2017 - 03.2022
  • Enforced facility rules and regulations to maintain safety and order among inmates.
  • Conducted routine inspections of cells and common areas to ensure compliance with security protocols.
  • Monitored inmate behavior and reported incidents or concerns to supervisory staff promptly.
  • Assisted in the intake process of new inmates, ensuring proper documentation and orientation procedures were followed.

Carrier

Post Office
06.2017 - 12.2017
  • Delivered mail efficiently, ensuring timely and accurate service to customers.
  • Operated sorting machines, maintaining high levels of accuracy in package handling.
  • Assisted in route planning to optimize delivery efficiency and minimize delays.
  • Adhered to safety protocols during transportation, enhancing workplace safety standards.

Resident Supervisor

CBCF
02.2012 - 07.2017
  • Supervised daily operations, ensuring adherence to safety protocols and regulatory compliance.
  • Provided mentorship to residents, fostering positive community relationships and personal development.
  • Developed and implemented conflict resolution strategies, enhancing resident engagement and satisfaction.
  • Coordinated activities and programs, promoting skill-building and social interaction among residents.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

Safeserve certified

Proctor certified

Braiding license

Timeline

General Manager

Penn Station
07.2025 - Current

General Manager

Wingstop
03.2023 - 07.2025

Stower

Amazon
01.2021 - 03.2023

Correction Officer

Cuyahoga County Justice Center
12.2017 - 03.2022

Carrier

Post Office
06.2017 - 12.2017

Resident Supervisor

CBCF
02.2012 - 07.2017

Associate of Applied Science - Criminal Justice

Bryant & Stratton College