Sheena Osbourne
Troy,NY
Summary
Compassionate Qualified Mental Health Worker experienced in facilitating collaborative environments that promote independence and social acceptance. Developed and implemented intervention plans to address mental health issues, performed risk assessments, and managed patient resources based on urgency. Guided teams in complex project management and aligned processes with organizational goals to achieve strategic objectives.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Residential Program Manager
Saratoga Bridges ARC
07.2024 - 10.2026
- Communicated regularly with department staff, addressing concerns and complaints promptly in accordance with company policy.
- Plans and conducts meetings as needed monthly department meetings
- Annual resident Interdisciplinary Team meetings
- Conducted program meetings to ensure alignment on objectives and collaborative efforts.
- Program Progress weekly meetings
- Participated in additional meetings to support departmental objectives and resolve issues. as requested/needed
- Addressed employee feedback and managed disciplinary issues. Prepares, schedules, and conducts employee performance evaluations. Schedules and monitors appointments with doctors, nurses, dentists, and other healthcare providers. Conducts facility tours. Arrange and approve community activities for residents.Assures that assignments for food preparation, housekeeping, laundry, and other daily needs have been made for every shift, delegated by the Manager.Ensured completion of all staff training for infection control to maintain compliance and enhance resident safety.Assist in hiring agency staff by screening applicants, conducting interviews/tours, and making hiring recommendations. Training of new staff members in all aspects of residential life and agency policies/procedures including quarterly training of current staff.
- Directed residential program operations, ensuring consistent service delivery and person-centered support.
Site Supervisor
Wildwood Programs
12.2022 - 03.2025
- Oversight of direct care staff, responsible for carrying out direction and administration of program services for the day-to-day shift operation of the program, working cooperatively with the Program Manager in developing staffing patterns to ensure that residents have adequate staff coverage at all times; rearranging staffing as necessary to ensure adequate coverage to meet resident needs, ensure that residents’ funds are dispensed appropriately and all receipts for same are obtained and recorded in a ledger, assisting the program manager in various administrative duties, supervise and monitor appropriate reports, data, and record-keeping by the DSPs, and provide direct care services in accordance with the Direct Support Professional job description
- Supervised daily site operations, ensuring consistent adherence to safety protocols and program standards.
- Coordinated staff schedules, coverage, and shift changes to maintain uninterrupted resident support.
Site Supervisor
Catholic Charities Disabilities Services
11.2019 - 10.2022
- Oversight of direct care staff, responsible for carrying out direction and administration of program services for the day-to-day shift operation of the program, working cooperatively with the Program Manager in developing staffing patterns to ensure that residents have adequate staff coverage at all times; rearranging staffing as necessary to ensure adequate coverage to meet resident needs, ensure that resident’s funds are dispensed appropriately and all receipts for same are obtained and recorded in the ledger, assisting the program manager in various administrative duties, supervise and monitor appropriate reports, data, and record-keeping by the DSPs, and provide direct care services in accordance with the Direct Support Professional job description
- Supervised daily site operations, ensuring safe, structured environment for program participants.
- Coordinated staff schedules, coverage, and task assignments to maintain consistent service delivery.
- Monitored compliance with behavioral support plans, policies, and documentation standards.
Mentor/Self Direct
Alternative Living Group
05.2019 - 03.2020
- Supported individuals with disabilities to manage goals and develop healthy communication skills.
- Supported individuals with daily living activities, promoting independence and person-centered routines.
- Monitored safety, responded to behavioral needs, and followed care plans consistently.
- Documented observations, incidents, and progress notes with accuracy and discretion.
Psychiatric Technician/PCT
Brookdale Hospital Medical Center
06.2017 - 03.2018
- Monitored patient vital signs daily to ensure prompt intervention when necessary. Facilitated patient independence through tailored support and guidance. Assist with ADL skills. Monitored patient medication adherence daily. Engage patients give them support to help function to the best of their ability. Adult CPEP.
- Monitored patient behavior and reported changes to nursing staff for timely intervention.
- Assisted with activities of daily living, supporting hygiene, nutrition, and comfort needs.
- Documented observations, incidents, and patient responses in clinical records with accuracy.
Resident Assistant/Med Tech
Juniper Communities
08.2016 - 05.2017
- Supported elderly individuals in performing ADL skills to enhance daily living. Facilitated activities to enhance personal independence among clients. Ensured medication compliance for residents, contributing to improved health outcomes.
- Supported residents with daily living activities, ensuring comfort, dignity, and individualized care.
- Monitored resident conditions and promptly reported health or behavior changes to nursing staff.
- Assisted with meal service, feeding support, and hydration to promote resident wellness.
Psychiatric Technician
Coney Island Hospital
12.2013 - 05.2016
- Responsibilities Monitored patient vital signs daily to ensure health stability. Promote patient independence. Assist with ADL skills. Monitored patient medication adherence to ensure proper usage. Engage patients give them support to help function to the best of their ability. Accomplishments I have such good communication skills with the patients. Assisted patients in developing coping skills for managing harmful emotions, confusion, and anger.
- Monitored patient behavior and reported changes to nursing staff promptly.
- Assisted with activities of daily living and maintained patient hygiene standards.
- Documented observations, interventions, and incidents in clinical records accurately.
Psychiatric Technician
North Shore LIJ Zucker Hillside
05.2010 - 05.2013
- Responsibilities Assist geriatric population with ADL skills.Monitored patient vital signs daily to ensure health stability and timely interventions.Check patients' blood glucose levels. Encouraged and supported patients in performing daily activities independently.. Assist with ADL skills. Monitored and ensured patient adherence to prescribed medication regimens.. Engage patients give them support to help function to the best of their ability. Accomplishments Being a good team player I work very close with the nursing staff. To do what's best for the patients. Skills Used CPR ECT training Aggression Reduction classes
- Monitored patient behavior and reported mental status changes to nursing staff.
- Assisted patients with daily living activities while maintaining dignity and safety.
- Implemented care plans and supported therapeutic interventions across inpatient units.
Clinical Administrative Assistant
Federation Of Organization of NYS Mentally Disabled
09.2008 - 05.2010
- Responsibilities Verified patient insurance through epaces reports to ensure coverage accuracy. Checked and updated patient medication log to maintain accurate records. Schedule appointments with psychiatrist, social workers, or nurses. Performed various clerical tasks to support office operations. Accomplishments Working close with my team to ensure the best care for the residents m
- Coordinated patient scheduling, referrals, and appointment confirmations across clinical calendars.
- Maintained accurate confidential records, filing systems, and documentation compliance for client files.
- Communicated with providers, staff, and families to resolve scheduling and administrative requests.
Home Health Aide
AmericareInc.
12.2004 - 05.2008
- Responsibilities Supported residents with daily living activities in an Adult Home setting in an Adult Home setting with ADL skills. Facilitated medication compliance to ensure residents' health and promote their independence.
- Provided personal care support, including bathing, dressing, grooming, and mobility assistance.
- Monitored client condition and reported changes promptly to nursing staff.
- Assisted with meal preparation, feeding, and hydration needs.
Education
High school diploma -
Some college
JamaicaSkills
- Developmental Disabilities Experience, Facility Management, Interpersonal communication, Crisis response, Crisis intervention
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Patient documentation
- Patient education
- Leadership development
- Claims processing
- Detail orientation
- Office administration
- Organizational skills
- Critical thinking
- Organizational effectiveness
- Written communication
- Problem-solving techniques
- Confidentiality protocols
- Regulatory Compliance
- Stakeholder engagement
- Administrative support
- Critical thinking skills
- Patient instruction
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Residential Program Manager
Saratoga Bridges ARC
07.2024 - 10.2026
Site Supervisor
Wildwood Programs
12.2022 - 03.2025
Site Supervisor
Catholic Charities Disabilities Services
11.2019 - 10.2022
Mentor/Self Direct
Alternative Living Group
05.2019 - 03.2020
Psychiatric Technician/PCT
Brookdale Hospital Medical Center
06.2017 - 03.2018
Resident Assistant/Med Tech
Juniper Communities
08.2016 - 05.2017
Psychiatric Technician
Coney Island Hospital
12.2013 - 05.2016
Psychiatric Technician
North Shore LIJ Zucker Hillside
05.2010 - 05.2013
Clinical Administrative Assistant
Federation Of Organization of NYS Mentally Disabled
09.2008 - 05.2010
Home Health Aide
AmericareInc.
12.2004 - 05.2008
High school diploma -
Some college